Customer Success Specialist: Weekly Coaching & Stock Options

Consulting Plus Group; Biloxi (MS); On-site; USD 33,000 - 54,000; Full time

Job summary

Consulting Plus Group in Biloxi, MS is seeking a Customer Success Specialist to accelerate revenue by guiding customers through onboarding, renewals, and upsell discussions. You will run discovery calls, coach peers, and own quarterly pipeline metrics.

The role emphasizes fast iteration, teamwork, and accountability in a contract setting. A strong background in outbound communications and CRM usage helps you excel in a fast-paced, customer-focused environment.

Qualifications

• Experience with outbound calling and CRM systems.
• Ability to own and improve a sales pipeline.
• Comfort working in a contract role and aligning with leadership objectives.

Responsibilities

• Run discovery calls to uncover budget.
• Coach junior reps through initial negotiations.
• Track pipeline and report weekly to leadership.
• Maintain CRM records and forecast monthly bookings.
• Read intent data and route Biloxi hot leads first.
• Line up sponsorships to increase Consulting Plus Group visibility.
• Rewrite the one-pager so Biloxi readers get it in ten seconds.
• Drive upsell and renewal conversations with existing accounts.

Skills

Outbound calls

CRM proficiency

Self-motivation

Data-driven

Coaching/mentoring

Tools

CRM Software

Job description

Consulting Plus Group in Biloxi, MS is seeking a Customer Success Specialist to accelerate revenue by guiding customers through onboarding, renewals, and upsell discussions. You will run discovery calls, coach peers, and own quarterly pipeline metrics.

The role emphasizes fast iteration, teamwork, and accountability in a contract setting. A strong background in outbound communications and CRM usage helps you excel in a fast-paced, customer-focused environment.