Customer Success Specialist

Consulting Plus Group; Biloxi (MS); Presencial; USD 33.000 - 54.000; Jornada completa

Descripción de la vacante

Consulting Plus Group in Biloxi, MS is seeking a Customer Success Specialist to accelerate revenue by guiding customers through onboarding, renewals, and upsell discussions. You will run discovery calls, coach peers, and own quarterly pipeline metrics.

The role emphasizes fast iteration, teamwork, and accountability in a contract setting. A strong background in outbound communications and CRM usage helps you excel in a fast-paced, customer-focused environment.

Formación

• Experience with outbound calling and CRM systems.
• Ability to own and improve a sales pipeline.
• Comfort working in a contract role and aligning with leadership objectives.

Responsabilidades

• Run discovery calls to uncover budget.
• Coach junior reps through initial negotiations.
• Track pipeline and report weekly to leadership.
• Maintain CRM records and forecast monthly bookings.
• Read intent data and route Biloxi hot leads first.
• Line up sponsorships to increase Consulting Plus Group visibility.
• Rewrite the one-pager so Biloxi readers get it in ten seconds.
• Drive upsell and renewal conversations with existing accounts.

Conocimientos

Outbound calls

CRM proficiency

Self-motivation

Data-driven

Coaching/mentoring

Herramientas

CRM Software

Descripción del empleo

The team-oriented part of this Customer Success Specialist job at Consulting Plus Group isn't the travel or the targets, it's how fast Empathy compounds when done right. Earn $33,000 - $54,000, own outcomes, and grow your sales marketing career with a team that values 1 years of real experience.

Key Responsibilities

• Run discovery calls that uncover budget without asking for it
• Coach junior reps through their first autonomy-driven negotiation
• Track pipeline performance and report results to leadership each week
• Maintain accurate records in the CRM and forecast monthly bookings
• Read intent data and route the Biloxi hot leads first
• Line up the delightfully-weird sponsorships that put Consulting Plus Group in front of buyers
• Rewrite the one-pager until a Biloxi stranger gets it in ten seconds
• Drive upsell and renewal conversations with existing Consulting Plus Group accounts

What You'll Bring

• A bias toward asking the dumb question before the expensive mistake
• Familiarity with Outbound Calling and related tools or frameworks
• Self-direction that survives a quiet Slack channel
• Proven CRM Software results, ideally seasoned in Biloxi, MS
• Comfort owning a number that goes up or down because of you

The impact-driven people at Consulting Plus Group have spent years proving that world-class QA Monitoring can absolutely come out of Biloxi. You'll never have to guess where you stand with your manager in this contract role.

Salaries here begin at $33,000 - $54,000, complemented by stock options, learning budgets, and weekly one-on-one coaching.

We refreshed it today so candidates know the contract role is genuinely open.

We're looking for the person who reads sales marketing job posts and thinks I could fix that.