Customer Success Coordinator

FF Inc; Houston (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive compensation with bonus

Paid training and ongoing support

Full-time schedule

Collaborative and customer-focusedteam

Advancement opportunities within CS, A

Job summary

FF Inc is seeking a proactive Customer Success Coordinator in Houston to guide customers from onboarding through ongoing service. You will serve as the main contact for inquiries, coordinate account needs, and collaborate with internal teams to ensure a smooth, positive experience across the customer lifecycle.

You will learn each customer’s goals, provide clear product information, and help drive satisfaction and retention through organized account management and proactive follow-ups.

Qualifications

• Strong verbal and written communication skills.
• Friendly, professional, and customer-focused approach.
• Excellent organization and follow-through.
• Ability to manage multiple customer accounts, questions, and priorities.
• Strong listening and problem-solving skills.
• Comfortable building ongoing relationships with customers.
• Ability to work collaboratively with different departments.
• Detail-oriented and dependable.
• Comfortable learning CRM platforms and other customer management systems.

Responsibilities

• Support customers throughout onboarding and ongoing account activity.
• Serve as a primary point of contact for customer questions and requests.
• Guide new customers through setup, activation, and available services.
• Learn individual customer needs, goals, and preferences.
• Provide clear information about products, services, features, and account options.
• Conduct customer follow-ups and check-ins.
• Help resolve routine customer concerns and coordinate more complex requests with internal teams.
• Maintain accurate customer profiles, account notes, and interaction history.
• Update customer information and activity within CRM systems.
• Monitor open requests and ensure appropriate follow-through.
• Coordinate with sales, operations, and customer service teams on account needs.
• Gather customer feedback and communicate relevant insights internally.
• Identify customers who may need additional assistance or information.
• Help maintain consistent communication throughout the customer lifecycle.
• Support initiatives designed to improve customer satisfaction and retention.

Skills

Communication skills

Customer-focused

Organizational skills

Multitasking

Listening & problem-solving

Relationship-building

Cross-functional collaboration

Detail-oriented

CRM platforms

Tools

HubSpot

Salesforce

CRM tools

Job description

Houston, TX | Full-Time

About the Position

We’re looking for a proactive and customer-focused Customer Success Coordinator to support customers throughout their relationship with our company.

You’ll serve as a consistent point of contact for customers, helping with onboarding, answering questions, coordinating account needs, and ensuring they receive timely and effective support. You’ll also work closely with internal teams to resolve issues, organize customer information, and maintain a positive experience from initial setup through ongoing service.

What You’ll Do

• Support customers throughout onboarding and ongoing account activity
• Serve as a primary point of contact for customer questions and requests
• Guide new customers through setup, activation, and available services
• Learn individual customer needs, goals, and preferences
• Provide clear information about products, services, features, and account options
• Conduct customer follow-ups and check-ins
• Help resolve routine customer concerns and coordinate more complex requests with internal teams
• Maintain accurate customer profiles, account notes, and interaction history
• Update customer information and activity within CRM systems
• Monitor open requests and ensure appropriate follow-through
• Coordinate with sales, operations, and customer service teams on account needs
• Gather customer feedback and communicate relevant insights internally
• Identify customers who may need additional assistance or information
• Help maintain consistent communication throughout the customer lifecycle
• Support initiatives designed to improve customer satisfaction and retention

What We’re Looking For

• Strong verbal and written communication skills
• Friendly, professional, and customer-focused approach
• Excellent organization and follow-through
• Ability to manage multiple customer accounts, questions, and priorities
• Strong listening and problem-solving skills
• Comfortable building ongoing relationships with customers
• Ability to work collaboratively with different departments
• Detail-oriented and dependable
• Comfortable learning CRM platforms and other customer management systems

Previous experience in customer success, account management, client services, customer service, sales support, hospitality, or another customer-facing role is helpful but not required.

What We Offer

• Competitive compensation with performance-based bonus opportunities
• Paid training and ongoing support
• Full-time schedule
• Collaborative and customer-focused team environment
• Opportunities for advancement within Customer Success, Account Management, Client Services, and Operations

Supporting Customers From Start to Finish

The Customer Success Coordinator helps ensure customers have a reliable point of contact throughout their experience with our company. You’ll combine relationship management, account support, communication, and problem-solving to help customers receive the service and support they need.

Skills: training,renewal conversations,customer success platforms,goal-oriented,kpi management,relationship management,upsell,revenue,communication skills,strategic conversations,renewal management,saas experience,crm,onboarding,consultative approach,upselling,renewal,customer,customer satisfaction,customer health tracking,client retention,cross-functional collaboration,hubspot,product training,sales collaboration,sales,customer engagement,saas,consultative mindset,customer success,communication,crm tools,salesforce,product adoption