Customer Success Specialist: Seamless Ops & Accounts

WSI (Warehouse Specialists, LLC); Allentown (Lehigh County); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive wages and opportunities />

Medical, Dental, Vision, etc.

Company-paid Short/Long-term Disabling

Company-paid Time-Off (PTO), Holidays,

401(k) with discretionary match and/ +

Job summary

Warehouse Specialists, LLC in Allentown, PA is seeking a Customer Success Specialist to connect customers with internal teams, coordinate orders and shipments, and resolve issues with clear, proactive communication. You will collaborate across operations, sales, and customer service to deliver a seamless experience, ensure accurate information, and maintain strong customer relationships.

This role rewards attention to detail and proactive problem-solving.

Qualifications

• High School Diploma required; Associate or Bachelor's degree preferred.
• 2+ years in customer service, account management, or logistics operations preferred.
• Experience in warehouse, distribution, or fulfillment environments preferred.
• Strong skills in Excel, Word, and Outlook.
• Ability to navigate multiple operational systems and customer portals.
• Excellent organizational, multitasking, and problem-solving abilities.
• Strong written and verbal communication; builds positive relationships.
• Ability to work independently with cross-team collaboration.
• Occasional travel up to 10% as needed.

Responsibilities

• Serve as primary contact for assigned customer accounts.
• Build and maintain strong customer relationships through proactive communication and service support.
• Provide timely updates on order status, shipments, and operational activities.
• Review customer orders for accuracy for processing and billing.
• Monitor order activity to ensure shipping requirements and service timelines are met.
• Communicate customer requests or changes to internal teams.
• Utilize and maintain customer portals, WMS, and order management platforms.
• Support onboarding and ongoing operational support for assigned customers.
• Coordinate with warehouse operations, transportation, and internal support teams to meet expectations.

Skills

Excellent communication

Organizational skills

Multitasking

Problem-solving

Team collaboration

Education

High School Diploma

Associate or Bachelor’s degree preferred

Tools

Microsoft Excel

Microsoft Word

Outlook

WMS

Order management systems

Job description

Warehouse Specialists, LLC in Allentown, PA is seeking a Customer Success Specialist to connect customers with internal teams, coordinate orders and shipments, and resolve issues with clear, proactive communication. You will collaborate across operations, sales, and customer service to deliver a seamless experience, ensure accurate information, and maintain strong customer relationships.

This role rewards attention to detail and proactive problem-solving.