Specialist- Customer Success

WSI (Warehouse Specialists, LLC); Allentown (Lehigh County); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive wages and opportunities />

Medical, Dental, Vision, etc.

Company-paid Short/Long-term Disabling

Company-paid Time-Off (PTO), Holidays,

401(k) with discretionary match and/ +

Job summary

Warehouse Specialists, LLC in Allentown, PA is seeking a Customer Success Specialist to connect customers with internal teams, coordinate orders and shipments, and resolve issues with clear, proactive communication. You will collaborate across operations, sales, and customer service to deliver a seamless experience, ensure accurate information, and maintain strong customer relationships.

This role rewards attention to detail and proactive problem-solving.

Qualifications

• High School Diploma required; Associate or Bachelor's degree preferred.
• 2+ years in customer service, account management, or logistics operations preferred.
• Experience in warehouse, distribution, or fulfillment environments preferred.
• Strong skills in Excel, Word, and Outlook.
• Ability to navigate multiple operational systems and customer portals.
• Excellent organizational, multitasking, and problem-solving abilities.
• Strong written and verbal communication; builds positive relationships.
• Ability to work independently with cross-team collaboration.
• Occasional travel up to 10% as needed.

Responsibilities

• Serve as primary contact for assigned customer accounts.
• Build and maintain strong customer relationships through proactive communication and service support.
• Provide timely updates on order status, shipments, and operational activities.
• Review customer orders for accuracy for processing and billing.
• Monitor order activity to ensure shipping requirements and service timelines are met.
• Communicate customer requests or changes to internal teams.
• Utilize and maintain customer portals, WMS, and order management platforms.
• Support onboarding and ongoing operational support for assigned customers.
• Coordinate with warehouse operations, transportation, and internal support teams to meet expectations.

Skills

Excellent communication

Organizational skills

Multitasking

Problem-solving

Team collaboration

Education

High School Diploma

Associate or Bachelor’s degree preferred

Tools

Microsoft Excel

Microsoft Word

Outlook

WMS

Order management systems

Job description

Turn great service into lasting customer partnerships! As a Customer Success Specialist, youll connect customers with internal teams, coordinate orders and shipments, solve problems, and keep communication clear every step of the way. If youre a detail-driven communicator who thrives in a fast-paced environment, this is your opportunity to collaborate across operations, sales, and customer service while creating a seamless experience for every customer.

Key Responsibilities

Customer Relationship Management

- Serve as a primary point of contact for assigned customer accounts.

- Build and maintain strong customer relationships through proactive communication and service support.

- Provide timely updates and information regarding order status, shipments, and operational activities.

Account Management

- Review customer orders to ensure information is accurate for operational processing and billing requirements.

- Monitor order activity to ensure shipping requirements and service timelines are met.

- Communicate customer requests, changes, or service needs to internal teams.

Customer Systems

- Utilize and maintain multiple operational systems including customer portals, WMS, and order management platforms.

- Assist customers in utilizing customer portals and reporting tools to access operational information.

- Maintain accurate customer and order documentation within internal systems.

Customer & Internal Coordination

- Work closely with warehouse operations, transportation, and internal support teams to ensure customer expectations are met.

- Coordinate with site staff and sales teams to resolve service issues and maintain account continuity.

- Support onboarding and ongoing operational support for assigned customers.

Qualifications

- High School Diploma required; Associate or Bachelors degree preferred.

- 2+ years of experience in customer service, account management, or logistics operations preferred.

- Experience working in warehouse, distribution, or fulfillment environments preferred.

- Strong computer skills including Microsoft Excel, Word, and Outlook.

- Ability to work across multiple operational systems and customer portals.

- Strong organizational, multitasking, and problem-solving skills.

- Strong written and verbal communication skills.

- Ability to build positive relationships with customers and internal teams.

- Ability to work independently while maintaining strong collaboration across teams.

- Ability to travel occasionally (less than 10%) as needed.

- All other duties as assigned based on business and customer needs.

Physical Capabilities:

- Ability to sit for extended periods while working at a computer workstation.

- Ability to use hands and fingers for computer keyboarding and phone communication.

- Ability to communicate effectively through phone, video, and written communication.

Benefits and Total Rewards:

- Competitive wages and opportunities for advancement.

- Medical, Dental, Vision, Critical Illness, Accident, and Flexible Spending Plans available.

- Company-paid Short/Long-term Disability, Life Insurance, and Employee Assistance plans.

- Company-paid Time-Off (PTO), Holiday Pay, and Sick Leave where required.

- Retirement 401(k) Plan with Discretionary Employer Match and Profit Sharing.