Customer Success Specialist - Manage Partnerships & Orders

WSI Standard; Northampton Township (Bucks County); On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

Competitive wages and advancement

Medical, Dental, Vision, and other ins

401(k) Plan with employer match

Paid Time Off and Holiday Pay

Job summary

WSI Standard is seeking a Customer Success Specialist to connect customers with internal teams, coordinate orders and shipments, and resolve issues, ensuring a seamless experience for every customer.

You will collaborate across operations, sales, and customer service, bringing strong communication, organization, and problem-solving skills to support customers through portals and systems, including WMS and order management platforms.

Qualifications

• High School Diploma required; Associate or Bachelor’s degree preferred.
• 2+ years of experience in customer service, account management, or logistics operations preferred.
• Experience in warehouse, distribution, or fulfillment environments preferred.
• Strong computer skills including Microsoft Excel, Word, and Outlook.
• Ability to work across multiple operational systems and customer portals.
• Strong written and verbal communication skills.

Responsibilities

• Serve as a primary point of contact for assigned customer accounts.
• Build and maintain strong customer relationships through proactive communication and service support.
• Provide timely updates and information regarding order status, shipments, and operational activities.
• Review customer orders to ensure information is accurate for processing and billing.
• Monitor order activity to ensure shipping requirements and service timelines are met.
• Communicate customer requests, changes, or service needs to internal teams.
• Utilize and maintain multiple operational systems including portals, WMS, and order management platforms.
• Assist customers in utilizing portals and reporting tools to access operational information.
• Maintain accurate customer and order documentation within internal systems.
• Work closely with warehouse operations, transportation, and internal support teams to ensure customer expectations are met.
• Coordinate with site staff and sales teams to resolve service issues and maintain account continuity.
• Support onboarding and ongoing operational support for assigned customers.

Skills

Customer communication

Organizational skills

Multitasking

Problem-solving

Relationship building

Independence with collaboration

Travel ability

MS Office proficiency

Education

High School Diploma

Associate or Bachelor's degree

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

WSI Standard is seeking a Customer Success Specialist to connect customers with internal teams, coordinate orders and shipments, and resolve issues, ensuring a seamless experience for every customer.

You will collaborate across operations, sales, and customer service, bringing strong communication, organization, and problem-solving skills to support customers through portals and systems, including WMS and order management platforms.