Customer Success & Operations Support Specialist

Warehance; United States; Remote; USD 60,000 - 85,000; Full time

Job summary

Warehance is seeking a Customer Success & Support Specialist who is collaborative, detail-oriented, and thrives on solving problems. You’ll work directly with customers to investigate issues, answer technical questions, and help them run their operations more efficiently.

We value analytical thinking, effective communication, and a genuine willingness to learn as you partner with product and engineering to resolve issues from first contact through to resolution.

Qualifications

• Analytical, personable and technically capable.
• Ask good questions, notice details and follow through.
• Willing and excited to learn new things.

Responsibilities

• Solve customer problems involving software, warehousing, and shipping
• Investigate root causes and explain solutions clearly
• Help customers get more out of Warehance
• Work with product and engineering to resolve issues
• Own problems from the first question through resolution

Skills

Analytical

People skills

Detail-oriented

Problem solving

Job description

Warehance is seeking a Customer Success & Support Specialist who is collaborative, detail-oriented, and thrives on solving problems. You’ll work directly with customers to investigate issues, answer technical questions, and help them run their operations more efficiently.

We value analytical thinking, effective communication, and a genuine willingness to learn as you partner with product and engineering to resolve issues from first contact through to resolution.