Customer Success Specialist - Order & Relationship Lead

Western International Gas & Cylinders, Inc.; Manassas, Northern (VA, KY); Hybrid; USD 40,000 - 56,000; Full time

Job summary

Western International Gas & Cylinders, Inc. seeks a customer-focused professional to manage orders from initial contact to delivery and invoicing.

You will build strong relationships with strategic customers, coordinate data and documentation, and communicate options to meet needs with urgency. The role emphasizes responsive service, data integrity, and collaboration with MTG’s organization to avoid errors and ensure timely deliveries.

Qualifications

• Experience in customer service or sales support preferred.
• Exposure to industrial/technical environments helpful.
• Familiarity with order processing and invoicing processes.

Responsibilities

• Develop customer relationships through prompt, professional service.
• Manage orders from identification to delivery and invoicing.
• Capture and update customer data, pricing, delivery needs, and documentation.
• Communicate options/services to meet customer needs and ensure satisfaction.
• Identify trends and opportunities to improve MTG's customer experience.

Skills

Interpersonal savvy

Organizational skills

Time management

Problem solving

Customer focus

Negotiation

Decision making

Education

Associates

Bachelor's Degree

B.S. in Business, Marketing or the Sciences

Job description

Western International Gas & Cylinders, Inc. seeks a customer-focused professional to manage orders from initial contact to delivery and invoicing.

You will build strong relationships with strategic customers, coordinate data and documentation, and communicate options to meet needs with urgency. The role emphasizes responsive service, data integrity, and collaboration with MTG’s organization to avoid errors and ensure timely deliveries.