Customer Success & Retention Specialist

US11345-AIRGAS Airgas USA, LLC; Memphis (TN); Vor Ort; USD 38.000 - 50.000; Vollzeit

Benefits dieser Stelle

Comprehensive benefits package

401(k) company match

Parental leave

Zusammenfassung

Airgas USA, LLC is seeking a Customer Services Representative in Memphis, TN to manage key accounts, support the sales team, and ensure excellent customer experiences. The role emphasizes proactive retention, cross-functional collaboration, and leveraging ERP/CRM tools to optimize orders and pricing accuracy.

The successful candidate will have strong communication skills, a background in customer service within industrial gases or related B2B environments, and bilingual English/Spanish

Qualifikationen

• Active LX license? Not applicable.

Aufgaben

• Account management and retention; identify at-risk customers and coordinate corrective actions.
• Cross-functional liaison with Sales, Operations and leadership to meet new customer requirements.
• Leverage Airgas platforms to streamline order cycles and expand account engagement.
• Monitor pricing discrepancies and ensure accurate account data across systems.

Kenntnisse

Bilingual English/Spanish

Communication

Customer service

Ausbildung

Bachelor's degree in Business Administration, Marketing, Supply Chain Management, or related

High school diploma or equivalent

Tools

SAP

CRM systems

Enterprise data analytics software

Jobbeschreibung

Airgas USA, LLC is seeking a Customer Services Representative in Memphis, TN to manage key accounts, support the sales team, and ensure excellent customer experiences. The role emphasizes proactive retention, cross-functional collaboration, and leveraging ERP/CRM tools to optimize orders and pricing accuracy.

The successful candidate will have strong communication skills, a background in customer service within industrial gases or related B2B environments, and bilingual English/Spanish