Customer Success & Orders Specialist (Mon–Fri)

Air Liquide; Wayne (MI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

Short-term and long-term disability

401(k) with company match

Paid holidays and vacation

Job summary

Airgas, an Air Liquide company, is seeking a Customer Service Representative in Wayne, MI to support order fulfillment and customer interactions. You will handle phone and email inquiries, process orders, coordinate with internal teams, and help maintain master files for customer accounts.

The role emphasizes exceptional service, accurate data entry, and timely communication on delivery statuses, pricing, and problem resolution. On-site position with comprehensive benefits.

Qualifications

• High school diploma or equivalent.
• Two years in a customer service and/or inside sales role.
• Must be able to operate in a drug-free workplace.
• Excellent customer service and communication skills.
• Working knowledge of Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
• Math skills: basic arithmetic and data entry.
• Ability to work well in a team and independently.
• Detail-oriented with strong time management.

Responsibilities

• Assist customers via phone/email to process orders and resolve issues.
• Support order entry, pricing, and data maintenance for accounts.
• Coordinate with internal teams and vendors to fulfill orders.
• Provide courteous follow-up on billing, delivery times, and order status.

Skills

Customer service

Communication skills

MS Office

Time management

Teamwork

Problem solving

Attention to detail

Data entry

Education

High school diploma or equivalent

Post-secondary education or training

Tools

SAP

Job description

Airgas, an Air Liquide company, is seeking a Customer Service Representative in Wayne, MI to support order fulfillment and customer interactions. You will handle phone and email inquiries, process orders, coordinate with internal teams, and help maintain master files for customer accounts.

The role emphasizes exceptional service, accurate data entry, and timely communication on delivery statuses, pricing, and problem resolution. On-site position with comprehensive benefits.