Customer Experience Specialist: Growth & Training

FF Inc; Tampa (FL); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Competitive pay + bonus structure

Comprehensive training

Opportunities for advancement

Supportive, team-oriented environment

Job summary

A customer service company in Tampa, FL is seeking a reliable Customer Service Representative to assist customers with inquiries and provide solutions. The ideal candidate will have strong verbal communication skills, a friendly demeanor, and the ability to work in a fast-paced environment. This full-time position offers competitive pay, advancement opportunities, and comprehensive training to help you succeed in your role. Join a supportive team and contribute to delivering excellent customer service.

Qualifications

• Ability to handle customer concerns with problem-solving and empathy.
• Prior customer service, retail, call center, or hospitality experience preferred.
• Ability to work a full-time schedule (40 hours per week).

Responsibilities

• Greet customers and provide accurate, friendly assistance.
• Answer questions about products, services, policies, and account information.
• Help resolve customer concerns and elevate issues when needed.
• Document customer interactions in the CRM accurately.

Skills

Strong verbal communication and interpersonal skills

Friendly, patient, and professional demeanor

Problem-solving and empathy

Basic computer and data-entry skills

Strong time-management

Job description

A customer service company in Tampa, FL is seeking a reliable Customer Service Representative to assist customers with inquiries and provide solutions. The ideal candidate will have strong verbal communication skills, a friendly demeanor, and the ability to work in a fast-paced environment. This full-time position offers competitive pay, advancement opportunities, and comprehensive training to help you succeed in your role. Join a supportive team and contribute to delivering excellent customer service.