Bank Customer Experience Specialist

Valor Intelligent Processing; Tampa (FL); Presencial; USD 35.000 - 50.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid Time Off

Health Benefits

Career Growth

Fun, Engaging Work Environment

Descripción de la vacante

Valor Intelligent Processing is seeking a Customer Service Representative to interact with banking clients and resolve inquiries while providing world-class service. The position is located in Tampa, Florida, and requires a minimum of 3 years experience in customer service and a strong focus on communication and teamwork.

Ideal candidates will be dependable and eager to learn, with strong organizational skills. Employees enjoy a competitive compensation package and a variety of benefits including health coverage and paid time off.

Formación

• Must be 18 years or older.
• Minimum 3 years of experience in a call center environment.
• At least 1 year in a customer service role.
• Typing speed of 30–45 WPM.
• Fluent in English (spoken and written).

Responsabilidades

• Respond to inbound calls, emails, and live chats professionally.
• Understand customer needs and provide effective solutions.
• Escalate complex issues when necessary.
• Maintain accurate records in CRM systems.

Conocimientos

Excellent communication

Problem-solving

Multitasking

Empathy

Team player

Educación

High School Diploma or equivalent

Herramientas

Microsoft Office Suite

Descripción del empleo

Valor Intelligent Processing is seeking a Customer Service Representative to interact with banking clients and resolve inquiries while providing world-class service. The position is located in Tampa, Florida, and requires a minimum of 3 years experience in customer service and a strong focus on communication and teamwork.

Ideal candidates will be dependable and eager to learn, with strong organizational skills. Employees enjoy a competitive compensation package and a variety of benefits including health coverage and paid time off.