Bank Customer Experience Specialist

Valor Intelligent Processing; Tampa (FL); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Career Growth

Fun, Engaging Work Environment

Job summary

Valor Intelligent Processing is seeking a Customer Service Representative to interact with banking clients and resolve inquiries while providing world-class service. The position is located in Tampa, Florida, and requires a minimum of 3 years experience in customer service and a strong focus on communication and teamwork.

Ideal candidates will be dependable and eager to learn, with strong organizational skills. Employees enjoy a competitive compensation package and a variety of benefits including health coverage and paid time off.

Qualifications

• Must be 18 years or older.
• Minimum 3 years of experience in a call center environment.
• At least 1 year in a customer service role.
• Typing speed of 30–45 WPM.
• Fluent in English (spoken and written).

Responsibilities

• Respond to inbound calls, emails, and live chats professionally.
• Understand customer needs and provide effective solutions.
• Escalate complex issues when necessary.
• Maintain accurate records in CRM systems.

Skills

Excellent communication

Problem-solving

Multitasking

Empathy

Team player

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

Valor Intelligent Processing is seeking a Customer Service Representative to interact with banking clients and resolve inquiries while providing world-class service. The position is located in Tampa, Florida, and requires a minimum of 3 years experience in customer service and a strong focus on communication and teamwork.

Ideal candidates will be dependable and eager to learn, with strong organizational skills. Employees enjoy a competitive compensation package and a variety of benefits including health coverage and paid time off.