Customer Service Representative II

Brady Corporation; Milwaukee (WI); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off

Job summary

Brady Corporation, a global industrial technology leader headquartered in Milwaukee, Wisconsin, is seeking a Customer Service Representative for the Electromark team. You will handle order entry, quoting, service requests, and complaints, delivering a best-in-class customer experience while adhering to SOX and ISO requirements.

You’ll work cross-functionally to consult with customers from start to finish, maintain product knowledge, and identify solutions that sustain revenue and strengthen

Qualifications

• Bachelor's Degree required.
• Minimum 2 years related experience in a fast-paced customer service environment.
• Excellent problem solving and communication skills.
• Ability to understand and follow standard work procedures and make quick decisions.
• Strong cross-functional relationship building and ownership.

Responsibilities

• Interact with customers by phone or email from start to finish including consultation, quotation, order management, and cross-functional collaboration.
• Maintain up-to-date product knowledge to advise customers.
• Identify problems in straightforward situations and make sound decisions.
• Develop relationships to provide unrivaled customer experience.
• Contribute to company goals and demonstrate decision-making skills.
• Provide product and service information and identify solutions to maintain revenue streams from customer relationships.
• Solve unique and complex problems with broad business impact.
• Collaborate with peers and leadership on process improvement.

Skills

Problem solving

Communication skills

Time management

Cross-functional collaboration

Google Suite

Accountability

Education

Bachelor's Degree

Tools

CRM software

Job description

What We Need

Brady Corp is looking for a Customer Service Representative to join our Electromark team. This position provides new and existing customers with the best possible service in relation to order entry, quoting, service requests and complaints while adhering to SOX and ISO requirements to drive a best-in-class customer experience. Responsibilities are within the Customer Support / Operations Function as a generalist or in a combination of disciplines.

What You’ll Be Doing

• Responsible for customer interaction, whether phone or email, from start to finish including customer consultation, quotation, order management, and cross-functional collaboration to ensure complete customer satisfaction
• Through training and continuous learning opportunities, maintain a working knowledge for all products of the division, and major product lines for other divisions, to properly advise customers
• Identify problems and all relevant issues in straightforward situations, assess using standard procedures, and make sound decisions
• Develop relationships with customers and use product and process knowledge to provide an unrivaled customer experience
• Understand and contribute to company and department goals, missions, and philosophies by initiating ideas and demonstrating decision‑making skills
• Provide customers product and service information and identify application solutions to maintain revenue streams from customer relationships
• Solve unique and complex problems that have a broad impact on the business
• Involved in process improvement through collaboration with peers, inter-company departments, and leadership

What You Will Need To Be Successful

• Bachelors Degree
• Minimum of 2 years related experience in a fast‑paced customer service environment
• Proven problem solving and communication skills with productive time management abilities
• Ability to understand and follow standard work procedures to make effective decisions independently and quickly adapt to a variety of job duties
• Commitment to superior customer service and ability to build cross‑functional relationships
• Solid computer background (Google Suite)
• Strong sense of personal and professional accountability
• Willingness to learn on‑going manufacturing capabilities, Trade Compliance and International Regulations to reduce risk of non‑conformance for both the customer and organization

About Us

Who we are:

Brady Corporation is a global industrial technology leader dedicated to making workplaces safer, more productive, and more connected. Backed by a 110+ year legacy of reliability and innovation, we have entered an exciting era of transformation and growth, powered by more than 10,000 team members serving customers across 40+ countries. Following our acquisition of Honeywell's Productivity Solutions and Services business in August 2026, Brady brings together trusted leadership in safety, materials science, and identification with advanced mobile computing, scanning, and automation.

We Help Organizations Make Work Safer, More Productive, And More Connected By Transforming Everyday Critical Information Into Actionable Intelligence. Our End‑to‑end Platform Unites Two Powerful Pillars

• Identification Solutions: High‑performance labels, safety signs, engineered materials, and rugged industrial printing systems.
• Intelligent Productivity Solutions: Industry‑leading mobile computers, barcode/RFID scanners, specialized software, voice automation, and workflow services.

From aerospace, healthcare, and laboratories to manufacturing plants, retail, data centers, and global transportation and logistics hubs, we empower customers to identify, protect, track, and optimize the people, assets, and processes that keep the world running.

Why Work At Brady

A career at Brady means working for a global company that has thrived for over 100 years, and whose innovative spirit drives our future growth.

Brady offers competitive pay and great benefits, supported by a culture that encourages collaboration and innovation. We strive to foster an inclusive workplace where diverse talent can learn, grow, and succeed. And with deeply rooted values, no matter where you work at Brady, you'll feel connected to the community through our charitable contributions and opportunities to give back.

Our headquarters are in Milwaukee, Wisconsin, but we have more than 70 locations globally, giving our employees the opportunity to work with colleagues around the world.

Our Benefits

• Comprehensive insurance coverage starting on your first day of employment, including medical, dental, and vision
• Generous 401(k) with company match
• Paid time off and holidays
• Opportunity to participate in incentive programs for all full‑time employees
• Family planning benefits including paid parental leave, fertility coverage, adoption and surrogacy assistance
• Education reimbursement opportunities
• Scholarship program for children of Brady employees
• A variety of Employee Resource Groups to provide you with unique networking, development, and volunteer opportunities
• Employee Assistance Program and related wellness programs (mental and behavioral health, family counseling, financial management)
• Dress‑for‑your‑day dress code
• Charitable contributions matched through Brady's Matching Gift program