Customer Success Specialist II

Graphic Packaging International; Sturgis (MI); On-site; USD 48,000 - 59,000; Full time

Job summary

Graphic Packaging International is seeking a dedicated Customer Service professional to support post-sale inquiries via phone, chat, or text. You will act as liaison between customers, production and distribution to ensure timely resolutions and order accuracy.

In this role, you will handle a high volume of low complexity inquiries in a call center setting, while following standardized procedures under moderate supervision. Training and compliance with SQF standards are essential for success.

Qualifications

• BA or equivalent + 0 yrs experience.
• Vocational/technical training may be required; a degree is not always necessary.
• Knowledge of processes and procedures essential to the job.

Responsibilities

• Provide customer service and support via phone, online chat, or text.
• Handle high volume of low complexity inquiries in a call center setting.
• Analyze customer issues and resolve them, including liaison with production and distribution.
• Follow standardized procedures and work under moderate supervision.
• Support SQF procedures and report potential issues.

Education

BA or equivalent

Job description

Graphic Packaging International is seeking a dedicated Customer Service professional to support post-sale inquiries via phone, chat, or text. You will act as liaison between customers, production and distribution to ensure timely resolutions and order accuracy.

In this role, you will handle a high volume of low complexity inquiries in a call center setting, while following standardized procedures under moderate supervision. Training and compliance with SQF standards are essential for success.