Customer Experience Specialist II

Graphic Packaging International Spain SA; Sturgis (MI); On-site; USD 48,000 - 59,000; Full time

Job summary

Graphic Packaging International is seeking a General Customer Service representative to support post-sale inquiries across multiple channels (phone, chat, text). You will handle high-volume, low-complexity requests and coordinate between customers and the production and distribution teams to resolve issues.

The role emphasizes following standardized procedures, working with limited supervision, and delivering accurate information to internal departments.

Qualifications

• BA or equivalent + 0 yrs experience

Responsibilities

• Handle high-volume, low-complexity inquiries via phone, chat, or text.
• Act as liaison between customers, production and distribution teams for orders.
• Follow standardized procedures and work with regular supervision and guidance.

Skills

Business Acumen

Curiosity

Interpersonal Skills

Influence Skills

Self-Starter

Negotiation Skills

Organization Skills

Results Oriented

Education

BA or equivalent

Job description

Graphic Packaging International is seeking a General Customer Service representative to support post-sale inquiries across multiple channels (phone, chat, text). You will handle high-volume, low-complexity requests and coordinate between customers and the production and distribution teams to resolve issues.

The role emphasizes following standardized procedures, working with limited supervision, and delivering accurate information to internal departments.