Customer Success & Projects Coordinator

Green Bay Packaging; Fort Atkinson (WI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) match

Job summary

Green Bay Packaging is seeking a customer service professional to manage relationships with customers and coordinate orders. You will review requirements, communicate across teams, and ensure inventories are maintained while facilitating purchases and resolving issues.

The role requires strong communication, organization, and attention to detail, with the ability to work in a fast-paced, team-based environment.

Qualifications

• Requires high school diploma; associates or bachelor’s degree preferred.
• Strong customer orientation and ability to interact with customers.
• 2–3 years in a customer service environment; corrugated industry experience a plus.
• Excellent organization and time management; attention to detail.

Responsibilities

• Interact with customers by phone, email or in person to build and maintain relationships.
• Review purchase requirements and initiate processes.
• Communicate professionally in all forms with internal and external customers.
• Monitor and replenish customer inventories and execute purchases.
• Identify issues, coordinate resources and review action items.
• Manage project data: collection, analysis, documentation, coordination.

Skills

Customer service

Interpersonal skills

Verbal & written communication

Detail oriented

Self-starter

Microsoft Office

Education

High school diploma

Associates or Bachelor's degree preferred

Tools

Microsoft Office

Job description

Green Bay Packaging is seeking a customer service professional to manage relationships with customers and coordinate orders. You will review requirements, communicate across teams, and ensure inventories are maintained while facilitating purchases and resolving issues.

The role requires strong communication, organization, and attention to detail, with the ability to work in a fast-paced, team-based environment.