Strategic Customer Advocate II — Global Accounts

Graphic Packaging International Spain SA; Lancaster (TX); On-site; USD 53,000 - 66,000; Full time

Job summary

Graphic Packaging International is seeking a Customer Advocate II to proactively manage major customer accounts using supply chain processes, technologies, and tools. You will balance customer needs with division objectives and cultivate relationships across sales, logistics, planning, and manufacturing to ensure superior service and communication.

The role requires 2–5 years in fast-paced customer service, Excel proficiency, and strong analytical skills to drive root-cause analysis and

Qualifications

• Bachelor's degree or equivalent work experience in lieu of a degree.
• 2-5 years of working in fast-paced, high-volume customer service related environment.
• Basic knowledge of global supply chain (demand planning, supply planning, warehouse and transportation, manufacturing).
• Prior successful customer service experience servicing internal and external customers.
• Microsoft Office Suite experience, must be proficient in Excel.
• Strong analytical and problem-solving skills with a track record of root cause analysis and continuous improvement.

Responsibilities

• Management of multiple filter frame accounts with ownership and accountability.
• Serve as the customer's day-to-day contact and trusted resource.
• Assist in root cause problem solving surrounding customer issues and concerns.
• Build and maintain positive rapport with customers through responsiveness and proactive updates.
• Utilize NAV ERP systems for order entry, tracking, and resolution.
• Timely entry of customer Purchase Orders.
• Strategically manage order quantities and shipping methods to maximize efficiency and satisfaction.
• Anticipate customer needs and proactively plan and manage accounts for order receipt.
• Monitor inventory levels and ensure seamless order management across accounts.
• Investigate and resolve customer issues through root cause analysis and proactive problem-solving.
• Coordinate with Sales, Logistics, Planning, and Manufacturing teams.

Skills

Proactive communication

Problem solving

Time management

Attention to detail

Process improvement

Resilience and adaptability

Customer focus

Conflict management

Verbal and written communication

Education

Bachelor's degree or equivalent

Tools

Microsoft Excel

Microsoft Outlook

Microsoft Word

Job description

Graphic Packaging International is seeking a Customer Advocate II to proactively manage major customer accounts using supply chain processes, technologies, and tools. You will balance customer needs with division objectives and cultivate relationships across sales, logistics, planning, and manufacturing to ensure superior service and communication.

The role requires 2–5 years in fast-paced customer service, Excel proficiency, and strong analytical skills to drive root-cause analysis and