Customer Success Specialist

Insight Global; Denver (CO); Hybrid; USD 45,000 - 60,000; Full time

Job summary

Insight Global is seeking a dedicated Customer Service Representative in Downtown Denver to provide exceptional support to our policyholders and distribution partners. This role requires managing multiple service issues efficiently, with an emphasis on delivering quality service and maintaining a professional demeanor.

The ideal candidate should have 3-5 years of customer success experience and strong communication skills. This position offers room for advancement and a chance to impact positively.

Qualifications

• 3-5 years of customer success experience.
• Knowledge of best practices in customer service and retention.
• Strong communication skills and ability to work effectively.

Responsibilities

• Provide exceptional support to policyholders and partners.
• Manage multiple service issues with quality focus.
• Maintain a professional demeanor under pressure.

Skills

Customer success experience

Knowledge of customer service best practices

Proficiency in software applications

Strong written communication

Technical software aptitude

Education

High school diploma or equivalent

Some college coursework in business

Tools

Office software proficiency

Job description

Hybrid 3 days in office - Downtown Denver

Required Skills & Experience

• 3-5 years of customer success experience
• Knowledge of best practices in customer service and retention
• Proficient with applicable software applications
• Strong written and verbal communication
• Strong aptitude for technical software products

Job Description

We are seeking a dedicated Customer Service Representative to join our team and provide exceptional support to our policyholders and distribution partners. The ideal candidate will be the first point of contact for all service issues and will be adept at managing multiple tasks with a focus on delivering quality service. This role offers ample room for advancement and the opportunity to make a positive impact.

Responsibilities and Qualifications

• High school diploma or equivalent; some college coursework in business or a related field preferred.
• Minimum of two years in customer service.
• Strong communication skills, proficiency in office software, and the ability to work effectively in a fast-paced environment.
• Familiarity with insurance policies and procedures is highly desirable.
• Experience working with broker agents or having a broker license is a plus.
• Problem-solving skills, professional demeanor under pressure, and the ability to attract like-minded team members.