Policyholder Success Manager

Insight Global; Denver (CO); On-site; USD 60,000 - 80,000; Full time

Job summary

Insight Global is looking for a dedicated Customer Success Manager to enhance support for policyholders and distribution partners in Denver, Colorado. You'll be the first point of contact for service issues, requiring strong communication skills and the ability to manage multiple tasks effectively.

This role offers great opportunities for advancement and the chance to make a positive impact in customer service. Experience in customer success and familiarity with insurance policies are highly valued.

Qualifications

• 3-5 years of customer success experience.
• Familiarity with insurance policies and procedures.
• Experience working with broker agents or having a broker license is a plus.

Responsibilities

• Serve as the first point of contact for service issues.
• Manage multiple tasks with a focus on delivering quality service.
• Support policyholders and distribution partners.

Skills

Strong communication skills

Problem-solving

Technical aptitude

Customer service best practices

Education

High school diploma or equivalent

Some college coursework in business or a related field

Tools

Office software proficiency

Customer relationship management software

Job description

Insight Global is looking for a dedicated Customer Success Manager to enhance support for policyholders and distribution partners in Denver, Colorado. You'll be the first point of contact for service issues, requiring strong communication skills and the ability to manage multiple tasks effectively.

This role offers great opportunities for advancement and the chance to make a positive impact in customer service. Experience in customer success and familiarity with insurance policies are highly valued.