Customer Success Specialist: Onboarding & Growth

Century Group; Fullerton (CA); On-site; USD 70,000 - 80,000; Full time

Job summary

Century Group is seeking a Customer Success Specialist to join their team. Exact compensation may vary based on skills, experience, and location. Expected starting base salary of $70,000 to $80,000 per year.

The role focuses on building strong relationships with customers, supporting onboarding, and ensuring successful implementations. The position requires excellent communication, organizational skills, and the ability to work across cross-functional teams to improve service quality.

Qualifications

• Excellent communication with customers, leadership, and internal teams.
• Able to manage multiple priorities and service requests.
• Focus on resolving concerns and delivering solutions.
• Collaborate with cross-functional teams to support service quality.

Responsibilities

• Build relationships with customers and internal teams to support long-term business success.
• Provide timely assistance through multiple channels and address inquiries efficiently.
• Manage customer requests and track progress until resolution.
• Support onboarding activities and create a positive implementation experience.
• Maintain records of customer interactions, feedback and account activity.

Skills

Strong communication

Organizational skills

Customer focus

Cross-functional collaboration

Data analysis

Tools

CRM systems

Ticketing systems

Job description

Century Group is seeking a Customer Success Specialist to join their team. Exact compensation may vary based on skills, experience, and location. Expected starting base salary of $70,000 to $80,000 per year.

The role focuses on building strong relationships with customers, supporting onboarding, and ensuring successful implementations. The position requires excellent communication, organizational skills, and the ability to work across cross-functional teams to improve service quality.