Customer Success Specialist — Growth & Solutions

Berkshire eSupply; Novi (MI); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Flexible Schedule

Paid Holidays, Paid Vacation, and Attt

Job summary

Berkshire eSupply in Novi, MI is seeking a Customer Service Representative to act as the liaison between customers and internal teams. You will handle orders, provide product information, and resolve issues with accuracy and efficiency, while upholding Berkshire eSupply’s commitment to quality service.

This role offers training, growth opportunities, and a path to advance within our expanding operations. Based in our Novi, MI facility, you will respond to inquiries by phone and email, process

Qualifications

• 2+ years of experience in Customer Service
• Excellent communication skills including verbal, written, and interpersonal
• Proficient use of Windows computer and Microsoft Outlook, Excel, and Teams
• Strong problem solving and deductive reasoning skills
• Customer-centric attitude and a desire to grow with a customer-focused company
• Must have the ability to establish rapport and build demand over the phone
• Ability to multi-task, prioritize, and manage time effectively
• Ability to work with cross-functional teams to achieve company goals

Responsibilities

• Process customer orders, changes, and returns according to established department policies and procedures.
• Provide timely and accurate information to customers when requests for order status updates and additional product knowledge are received.
• Display a thorough understanding of Berkshire eSupply products and features in order to accurately respond to requests for quotes & product information via phone & email.
• Handle customer issues, provide appropriate solutions and alternatives within the order/ship/delivery time limits, and follow up to ensure resolution.
• Partner with the sales team and other internal teams to meet & exceed our customers' service expectations.
• Develop customer relationships, inform customers of current sales and marketing programs, and effectively close the sales opportunities that are identified.
• Other duties as assigned.

Skills

Communication skills

Windows OS

Outlook

Excel

Teams

Problem solving

Customer focus

Time management

Interpersonal skills

Tools

Windows OS

Microsoft Outlook

Excel

Teams

Job description

Berkshire eSupply in Novi, MI is seeking a Customer Service Representative to act as the liaison between customers and internal teams. You will handle orders, provide product information, and resolve issues with accuracy and efficiency, while upholding Berkshire eSupply’s commitment to quality service.

This role offers training, growth opportunities, and a path to advance within our expanding operations. Based in our Novi, MI facility, you will respond to inquiries by phone and email, process