Customer Service & Sales Specialist - Fast-Paced Growth

Optimum Retail Dynamics; Swartz Creek (MI); On-site; USD 30,000 - 40,000; Full time

Job summary

A dynamic retail service company based in Michigan is hiring 5 full-time Customer Service & Sales Representatives. The role focuses on delivering exceptional service and building customer satisfaction through effective troubleshooting. Ideal candidates will have strong communication skills and a customer-focused mindset. Responsibilities include resolving inquiries and maintaining relationships with customers. This position offers a supportive environment with a commitment to team growth and development.

Qualifications

• Prior experience in a customer service setting is preferred.
• Punctual, regular, and consistent attendance is required.

Responsibilities

• Deliver world class customer service and build customer satisfaction.
• Troubleshoot customer inquiries regarding products and services.
• Complete ongoing training to stay updated on changes.
• Provide effective and timely resolution for customer inquires.

Skills

Excellent verbal and written communication skills

Ability to identify and meet customer’s needs

Strong team and interpersonal relationship skills

Ability to work independently

Self-motivated

Adaptable and flexible

Tech-savvy

Education

High school diploma or GED equivalent

Job description

A dynamic retail service company based in Michigan is hiring 5 full-time Customer Service & Sales Representatives. The role focuses on delivering exceptional service and building customer satisfaction through effective troubleshooting. Ideal candidates will have strong communication skills and a customer-focused mindset. Responsibilities include resolving inquiries and maintaining relationships with customers. This position offers a supportive environment with a commitment to team growth and development.