Senior Customer Service & Solutions Specialist

Superior Essex Inc.; Indiana; Sur place; USD 42 000 - 62 000; Plein temps

Résumé du poste

Essex Solutions, a division of Superior Essex, is seeking a Senior Customer Service Representative to deliver exceptional service to major OEM customers, resolving inquiries and issues promptly.

You will serve as the primary contact, manage accounts and orders, track shipments, and handle returns while collaborating with sales, logistics, and manufacturing teams to meet customer needs. Training will be provided for manufacturing requirements.

Qualifications

• High school diploma or GED required.
• Bachelor's degree preferred.
• Minimum 2 years of related customer service experience.
• Minimum 5 years of related experience.
• Industrial experience preferred.

Responsabilités

• Serves as the primary point of contact for customers, responding to inquiries, resolving issues, and providing product information and support.
• Manages customer accounts and orders, including processing orders, tracking shipments, and managing returns.
• Investigates and resolves customer complaints and escalations, ensuring customer satisfaction and retention.
• Collaborates daily with cross-functional teams, including sales, logistics, manufacturing plants, warehouses, purchasing, credit, and management to address customer needs and issues.
• Has an understanding of manufacturing and engineering requirements (Will Train).

Connaissances

Customer service

Organizational skills

Professional communication

Problem solving

Attention to detail

Dependability

Analytical thinking

Initiative

Multitasking

Independent work

Willingness to learn

Technical skills

Formation

High school diploma or GED

Bachelor's degree

Description du poste

Essex Solutions, a division of Superior Essex, is seeking a Senior Customer Service Representative to deliver exceptional service to major OEM customers, resolving inquiries and issues promptly.

You will serve as the primary contact, manage accounts and orders, track shipments, and handle returns while collaborating with sales, logistics, and manufacturing teams to meet customer needs. Training will be provided for manufacturing requirements.