Customer Service Representative

Berkshire eSupply; Novi (MI); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Flexible Schedule

Paid Holidays, Paid Vacation, and Attt

Job summary

Berkshire eSupply in Novi, MI is seeking a Customer Service Representative to act as the liaison between customers and internal teams. You will handle orders, provide product information, and resolve issues with accuracy and efficiency, while upholding Berkshire eSupply’s commitment to quality service.

This role offers training, growth opportunities, and a path to advance within our expanding operations. Based in our Novi, MI facility, you will respond to inquiries by phone and email, process

Qualifications

• 2+ years of experience in Customer Service
• Excellent communication skills including verbal, written, and interpersonal
• Proficient use of Windows computer and Microsoft Outlook, Excel, and Teams
• Strong problem solving and deductive reasoning skills
• Customer-centric attitude and a desire to grow with a customer-focused company
• Must have the ability to establish rapport and build demand over the phone
• Ability to multi-task, prioritize, and manage time effectively
• Ability to work with cross-functional teams to achieve company goals

Responsibilities

• Process customer orders, changes, and returns according to established department policies and procedures.
• Provide timely and accurate information to customers when requests for order status updates and additional product knowledge are received.
• Display a thorough understanding of Berkshire eSupply products and features in order to accurately respond to requests for quotes & product information via phone & email.
• Handle customer issues, provide appropriate solutions and alternatives within the order/ship/delivery time limits, and follow up to ensure resolution.
• Partner with the sales team and other internal teams to meet & exceed our customers' service expectations.
• Develop customer relationships, inform customers of current sales and marketing programs, and effectively close the sales opportunities that are identified.
• Other duties as assigned.

Skills

Communication skills

Windows OS

Outlook

Excel

Teams

Problem solving

Customer focus

Time management

Interpersonal skills

Tools

Windows OS

Microsoft Outlook

Excel

Teams

Job description

Job Description Berkshire eSupply is a dynamic organization dedicated to supporting independent distributors with the products and services required to compete in the rapidly evolving industrial marketplace.

Berkshire eSupply is a dynamic organization dedicated to supporting independent distributors with the products and services required to compete in the rapidly evolving industrial marketplace. With more than 2,5000 suppliers, we have more than 2 million industrial/MROP products available online, dispersed from three strategically located distribution centers - Detroit, Los Angeles and Houston. In the spirit of 4.0 logistics, our state-of-the-art automated fulfillment centers are fully heated & air-conditioned. Our same-day shipping capabilities enable 1- & 2-day delivery to most of the U.S. and fast delivery times outside of the U.S. Berkshire eSupply has various ready-made tools connecting all aspects of the supply chain, aiming to deliver the perfect blend of technology, talent, data, and products. Besides our vast inventory and logistics capabilities, Berkshire eSupply's services such as private label e-commerce platforms, private label vending solutions, and marketing support options make us a formidable partner for independent distributors looking to provide their customer base a level of service that can surpass the national distributors. With the Berkshire eSupply Network, independents can "Harness the Power of e".

We are currently looking to add to our growing team of Customer Service Representatives at Berkshire eSupply. In this position, you will act as a liaison between external & internal parties, provide product information, answer questions, and resolve issues with accuracy & efficiency. We will provide the training you need to effectively & efficiently use our systems, so what we're looking for is someone who is patient, detail-oriented, confident troubleshooting issues using the appropriate methods & tools, and is committed to providing a superior experience for our customers.

Why join the Berkshire eSupply Team?

• Flexible Schedule
• Paid Holidays, Paid Vacation, and Attendance Awards
• Competitive Pay and Overtime Eligible
• Growth opportunity locally & nationally (we promote from within!)
• Tuition Reimbursement
• 401(k) with Company Match
• PPO Medical, Vision, and Company Paid Dental available FOM following hire
• Company Paid Short Term Disability, Long Term Disability, Life Insurance, EAP
• Voluntary Employee/Spouse/Child Life Insurance; Accident, Hospital Indemnity, Critical Illness Insurance
• Work out of our newly constructed Novi office with all new modern furnishings & equipment
• Check out our website for more information! https://berkshireesupply.atsondemand.com/index.cfm?cid=512919

Position Responsibilities

• Process customer orders, changes, and returns according to established department policies and procedures.
• Provide timely and accurate information to customers when requests for order status updates and additional product knowledge are received.
• Display a thorough understanding of Berkshire eSupply products and features in order to accurately respond to requests for quotes & product information via phone & email.
• Handle customer issues, provide appropriate solutions and alternatives within the order/ship/delivery time limits, and follow up to ensure resolution.
• Partner with the sales team and other internal teams to meet & exceed our customers' service expectations.
• Develop customer relationships, inform customers of current sales and marketing programs, and effectively close the sales opportunities that are identified.
• Other duties as assigned.

THE MOST QUALIFIED CANDIDATES WILL HAVE:

• 2+ years of experience in Customer Service

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED TO BE SUCCESSFUL IN THIS POSITION:

• Excellent communication skills including verbal, written, and interpersonal are required
• Proficient use of Windows computer and Microsoft Outlook, Excel, and Teams
• Strong problem solving and deductive reasoning skills
• Customer-centric attitude and a desire to grow with & contribute to customer-focused company
• Must have the ability to establish rapport and build demand over the phone
• Ability to multi-task, prioritize, and manage time effectively
• Ability to work with cross-functional teams to achieve company goals

This job description is not intended to be all-inclusive. Employee may be required to perform other related duties to meet the ongoing needs of the Company. This position is based in our Novi, MI facility, so only candidates residing in the Metro Detroit area will be considered. Must be authorized to work in the United States. Berkshire Production Supply LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Keyword: Customer Service Representative