Customer Success Specialist – Flexible Packaging

ProAmpac; Griffin (GA); Híbrido; USD 34.000 - 41.000; Jornada completa

Descripción de la vacante

ProAmpac, a leader in flexible packaging, seeks a Customer Service Rep to bridge clients and production. You will manage high‑volume inquiries, use CRM software and Excel to track orders, and coordinate with manufacturing and logistics to meet delivery timelines.

This office-based role requires strong communication, precise data entry, and the ability to upsell where appropriate while maintaining impeccable service from order inception to final delivery.

Formación

• Experience supporting large, complex or high-volume customer accounts.
• Flexible packaging, film extrusion, converting, or supply-chain experience.
• ERP experience; Infor M3 and Microsoft Dynamics AX experience is a plus.
• Experience coordinating orders across production, inventory, warehousing, transportation, and delivery.
• Comfort working directly with manufacturing teams and spending time on the production floor when necessary.

Responsabilidades

• Manage a high volume of daily inbound communications, providing exceptional Customer Support and addressing all Customer Inquiries with speed and accuracy.
• Utilize Customer Relationship Management software and Microsoft Office tools, including Microsoft Excel, to execute precise Data Entry, track order statuses, and maintain updated client records.
• Coordinate closely with internal manufacturing and logistics teams to oversee Operations, ensuring flexible packaging orders meet client specifications and delivery timelines.
• Apply strong Problem Solving abilities and critical thinking to swiftly resolve any client complaints, shipping discrepancies, or production delays.
• Demonstrate meticulous attention to detail while reviewing client specifications, purchase orders, and packaging proofs to maintain high-quality standards.
• Exercise excellent Prioritization and Time Management strategies to handle multiple tasks simultaneously in a fast-paced call center or office environment.
• Communicate clearly and professionally across various channels, utilizing superior English Language writing and verbal skills to draft correspondence and relay instructions.
• Exhibit strong Multitasking capabilities to balance administrative duties, client outreach, and cross-functional collaboration effectively.
• Support sales initiatives by identifying opportunities for upselling, assisting with Merchandising inquiries, and fostering long-term client retention.

Conocimientos

Customer service

CRM software

Data entry

Microsoft Excel

MS Office

English proficiency

Herramientas

Infor M3

Microsoft Dynamics AX

CRM platforms

Descripción del empleo

ProAmpac, a leader in flexible packaging, seeks a Customer Service Rep to bridge clients and production. You will manage high‑volume inquiries, use CRM software and Excel to track orders, and coordinate with manufacturing and logistics to meet delivery timelines.

This office-based role requires strong communication, precise data entry, and the ability to upsell where appropriate while maintaining impeccable service from order inception to final delivery.