Customer Service Representative

AlphaGraphics - US641; Wilmington (NC); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Competitive Compensation

Flexible Scheduling

Career path development

Job summary

A franchisee of a printing company in Wilmington, NC is looking for a Customer Service Representative (CSR) to establish and maintain positive customer relationships. The ideal candidate will have strong communication skills and a desire to help customers meet their needs. This full-time role involves answering inquiries, processing orders, and gathering customer feedback while collaborating with a passionate team. Competitive compensation and flexible scheduling are offered.

Qualifications

• Experience in conducting customer needs assessments and evaluating satisfaction.
• Strong ability to build relationships with customers and teammates.
• Exceptional written and verbal communication skills.

Responsibilities

• Serve as the primary representative of the organization.
• Communicate customer requirements to the support team.
• Confer with customers to provide product information and handle orders.

Skills

Customer needs assessment

Relationship building

Written and verbal communication

Critical thinking

Job description

BENEFITS/PERKS:

• Competitive Compensation
• Flexible Scheduling
• Hard work, collaboration, humanity, fun, and laughter
• Career path development

COMPANY OVERVIEW:

As an established leader in the Printing, Design, and Shipping industries our mission is to partner with small businesses and consumers and provide them with high-quality solutions that make life easier.

Our tight-knit team in AlphaGraphics - US641 is actively seeking a Customer Service Representative (CSR) to join us full time. The Customer Service Representative (CSR) is primarily responsible for establishing and maintaining positive relationships with our customers by ensuring their requirements and needs are met.

More than anything, we’re looking for highly-collaborative and dependable teammates that are driven by the opportunity to contribute to the success of a local business. We are a small, passionate, and fast-paced team that is fully invested in the success of our company, and we value contributions from each team member.

WHAT WE EXPECT OF YOU:

• Serve as the primary internal representative of the organization.
• Convey to the customer our expertise in products, services, and capabilities.
• Serve as an external key educator to our community and customers.
• Communicate customer requirements to the support team in accordance with company policies and procedures.
• Confer with customers by telephone or in-person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Determine charges for services requested, collect deposits or payments, or arrange for billing.
• Attract potential customers by answering product and service questions and suggesting information about other products and services.

WHAT YOU BRING TO THE TABLE:

• Experience conducting customer needs assessments, meeting quality standards for service, and evaluating customer satisfaction.
• Ability to effectively build relationships with customers and teammates.
• Strong written and verbal communication skills.
• Desire to continuously look for ways to help people.
• Critical thinking skills to identify the strengths and weaknesses of alternative solutions or approaches to a problem.

The employer posting this position, evaluating potential candidates, and making all hiring decisions is an independently owned and operated PostNet International, Inc. franchisee. If hired, Franchisee will be your employer, not PostNet International, Inc. or any of its affiliates or any other franchisees.

*AlphaGraphics centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.