Customer Success Specialist – Flavors & Fragrances

Phoenix Flavors & Fragrances, Inc.; Norwood (NJ); Sur place; USD 60 000 - 65 000; Plein temps

Avantages offerts par ce poste

Medical, dental, and vision insurance

401(k) with company match

Paid time off and paid holidays

Company-paid life insurance

Company-paid short-term and long-term,

Résumé du poste

Phoenix Flavors & Fragrances, Inc. in Norwood, NJ, is seeking a Customer Service Representative to act as a liaison between customers and internal departments, coordinating requests from placement through delivery.

The ideal candidate has at least three years of customer service experience, strong verbal and written communication, excellent organizational skills to manage competing priorities, and proficiency with Microsoft Office; bilingual English/Spanish is a plus.

Qualifications

• At least three years of customer service experience.
• Experience in flavors, fragrances, food, manufacturing, or a related industry preferred.
• Strong verbal and written communication skills.
• Strong organizational skills and the ability to manage competing priorities.
• Proficiency in Microsoft Office Suite.
• Ability to work independently and collaborate with other departments.
• Strong attention to detail and accuracy.
• Professional demeanor and effective interpersonal skills.
• Bilingual English/Spanish skills are a plus.

Responsabilités

• Respond to customer inquiries by phone, email, and other communication channels promptly and professionally.
• Provide accurate information about products, services, pricing, and company policies.
• Process orders, order changes, and customer requests accurately and efficiently.
• Resolve customer concerns and escalations.
• Maintain accurate records of customer communications, inquiries, complaints, and resolutions.
• Coordinate with Sales, Operations, Production, and Quality to address customer needs and support timely delivery.
• Follow up with customers and maintain strong working relationships.
• Support marketing initiatives and product launches.
• Participate in training to develop product and industry knowledge.
• Perform other related duties as assigned.

Connaissances

Customer service experience

Communication

Organization

Independent work

Outils

Microsoft Office Suite

Description du poste

Phoenix Flavors & Fragrances, Inc. in Norwood, NJ, is seeking a Customer Service Representative to act as a liaison between customers and internal departments, coordinating requests from placement through delivery.

The ideal candidate has at least three years of customer service experience, strong verbal and written communication, excellent organizational skills to manage competing priorities, and proficiency with Microsoft Office; bilingual English/Spanish is a plus.