Bilingual Customer Service Specialist (Chinese/English)

HotFoot Recruiters; Phoenix (AZ); On-site; USD 45,000 - 48,000; Full time

Job summary

HotFoot Recruiters partners with an international chemical manufacturer to fill the Customer Service Specialist role in North Phoenix. You will manage the full order fulfillment process, process orders, monitor inventory, and resolve issues with internal teams.

Responsibilities include handling SAP tasks, coordinating with sales, logistics, and finance, and maintaining accurate order and reports. Strong communication and fluency are required to deliver exceptional customer service daily.

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer service orientation.
• Ability to work independently and collaboratively.
• High attention to detail and accuracy.
• Proficiency in Microsoft Office Suite or similar software.
• Fluency is a MUST.

Responsibilities

• Handle all administrative, operational, and SAP-related tasks for assigned business accounts.
• Deliver exceptional customer service, managing every aspect of the order fulfillment process.
• Proactively oversee daily order fulfillment processes, enhancing and securing market collaboration opportunities.
• Coordinate with key customers on service needs, including pricing, order status, and product information.
• Provide updates to customers on order status and changes following sample submissions, ensuring all relevant information is current.
• Gather, document, and address customer complaints according to established protocols.
• Work with sales, logistics, warehousing, and finance teams to resolve issues and ensure appropriate services and corrective measures.
• Discuss order processing and returns with the service manager before addressing any unmet customer needs.
• Process customer orders, verify inventory, and communicate shipping details after scheduling discussions.
• Prioritize orders based on delivery requirements and electronically processed deliveries.
• Ensure all necessary internal and external reports related to business accounts are accurate and up-to-date.
• Collaborate with cross-departmental teams to ensure efficient and timely execution.

Skills

Communication

Customer service

Independence

Detail orientation

MS Office

Fluency

Tools

SAP

Microsoft Office

Job description

HotFoot Recruiters is excited to partner with an international chemical manufacturing company to fill the position of Customer Service Specialist. This role involves managing the entire order fulfillment process, from processing orders and monitoring inventory to collaborating with internal teams and resolving any arising issues.

Position:

Customer Service Specialist

Type:

Full-Time; Direct Hire

Location:

North Phoenix

Pay Range:

$32.69 - $34.61

Responsibilities:

• Handle all administrative, operational, and SAP-related tasks for assigned business accounts.
• Deliver exceptional customer service, managing every aspect of the order fulfillment process.
• Proactively oversee daily order fulfillment processes, enhancing and securing market collaboration opportunities.
• Coordinate with key customers on service needs, including pricing, order status, and product information.
• Provide updates to customers on order status and changes following sample submissions, ensuring all relevant information is current.
• Gather, document, and address customer complaints according to established protocols.
• Work with sales, logistics, warehousing, and finance teams to resolve issues and ensure appropriate services and corrective measures.
• Discuss order processing and returns with the service manager before addressing any unmet customer needs.
• Process customer orders, verify inventory, and communicate shipping details after scheduling discussions.
• Prioritize orders based on delivery requirements and electronically processed deliveries.
• Ensure all necessary internal and external reports related to business accounts are accurate and up-to-date.
• Collaborate with cross-departmental teams to ensure efficient and timely execution.

Qualifications:

• Excellent communication and interpersonal skills.
• Strong customer service orientation.
• Ability to work independently and collaboratively.
• High attention to detail and accuracy.
• Proficiency in Microsoft Office Suite or similar software.
• Fluency is a MUST.