Multichannel Customer Service Specialist - 401k + Benefits

Phoenix Flavors & Fragrances Inc.; Norwood (NJ); Hybride; USD 60 000 - 65 000; Plein temps

Avantages offerts par ce poste

Medical, dental, and vision insurance

401(k) with company match

Paid time off and paid holidays

Company-paid life insurance

Company-paid short-term and long-term?

Résumé du poste

Phoenix Flavors & Fragrances, a Turpaz company, is seeking a Customer Service Representative for our Norwood, NJ location. The role acts as a liaison between customers and internal departments, handling orders from placement through delivery and supporting marketing initiatives.

The ideal candidate brings several years of customer service experience, strong communication skills, and the ability to juggle multiple priorities in a manufacturing-friendly environment.

Qualifications

• At least three years of customer service experience.
• Experience in flavors, fragrances, food, manufacturing, or related industry preferred.
• Strong verbal and written communication skills.
• Strong organizational skills and ability to manage competing priorities.

Responsabilités

• Respond to customer inquiries by phone, email, and other channels promptly and professionally.
• Provide accurate information about products, services, pricing, and company policies.
• Process orders, order changes, and customer requests accurately and efficiently.
• Resolve customer concerns and escalate issues when necessary.
• Maintain accurate records of customer communications, inquiries, complaints, and resolutions.
• Coordinate with Sales, Operations, Production, and Quality to address customer needs and support timely delivery.
• Follow up with customers and maintain strong working relationships.
• Support marketing initiatives and product launches.
• Participate in training to develop product and industry knowledge.
• Perform other related duties as assigned.

Connaissances

Customer service

Communication

Multitasking

Attention to detail

Spanish language (bonus)

Outils

Microsoft Office Suite

Description du poste

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Representative

Full Time Norwood, NJ, US

16 days ago Requisition ID: 1065

Salary Range: $60,000.00 To $65,000.00 Annually

Customer Service Representative

Phoenix Flavors & Fragrances, a Turpaz company, is seeking a Customer Service Representative for our Norwood, NJ location. This position serves as a liaison between customers and internal departments, coordinating customer requests and orders from placement through delivery.

The ideal candidate has strong customer service experience, attention to detail, and the ability to manage multiple priorities. Experience in the flavors and fragrances industry or a related manufacturing environment is preferred.

Responsibilities

Respond to customer inquiries by phone, email, and other communication channels promptly and professionally.

Provide accurate information about products, services, pricing, and company policies.

Process orders, order changes, and customer requests accurately and efficiently.

Resolve customer concerns and escalate issues when necessary.

Maintain accurate records of customer communications, inquiries, complaints, and resolutions.

Coordinate with Sales, Operations, Production, and Quality to address customer needs and support timely delivery.

Follow up with customers and maintain strong working relationships.

Support marketing initiatives and product launches.

Participate in training to develop product and industry knowledge

Perform other related duties as assigned.

Qualifications

At least three years of customer service experience.

Experience in flavors, fragrances, food, manufacturing, or a related industry preferred.

Strong verbal and written communication skills.

Strong organizational skills and the ability to manage competing priorities.

Proficiency in Microsoft Office Suite.

Ability to work independently and collaborate with other departments.

Strong attention to detail and accuracy.

Professional demeanor and effective interpersonal skills.

Bilingual English/Spanish skills are a plus.

Medical, dental, and vision insurance

401(k) with company match

Paid time off and paid holidays

Company-paid life insurance

Company-paid short-term and long-term disability coverage

Phoenix Flavors & Fragrances, a Turpaz company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any protected characteristic under applicable federal, state, or local law.