Customer Service Representative

Ernesto Ventós; Kenilworth (NJ); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Opportunities for professional growth

Dynamic work environment

Job summary

A global distribution company in Kenilworth, NJ is seeking an experienced Customer Service Representative to strengthen client relationships and ensure customer satisfaction. The ideal candidate will have over 3 years of customer service experience, be fluent in English, and possess strong communication skills. A dynamic work environment with growth opportunities is offered.

Qualifications

• 3+ years of experience in customer service or related roles.
• Fluent in English; Spanish or French is a plus.
• Knowledge of Microsoft Office, Dynamics NAV, and Google Workspace.

Responsibilities

• Act as the main point of contact for customers.
• Process and manage orders and shipping documentation.
• Handle customer inquiries and complaints professionally.

Skills

Customer service experience

Fluent in English

Strong communication skills

Proactive and team-oriented

Organized and reliable

Tools

Microsoft Office (Excel)

Dynamics NAV

Google Workspace

Job description

Overview

Ventós is a global company specializing in the distribution of Essential Oils & Aroma Chemicals for the Flavors & Fragrances industry. Headquartered in Barcelona, Spain, with 9 international subsidiaries, including Ventós USA Inc., based in Kenilworth, NJ. We are looking for a Customer Service Representative to join our U.S. team to strengthen client relationships, ensure customer satisfaction, and contribute to the success of a global leader in our sector.

Responsibilities

• Act as the main point of contact for customers, providing outstanding service and follow-up.
• Process and manage orders, shipping documentation, and logistics coordination.
• Identify and assess customer needs, collaborating with Sales, QC, and Logistics teams.
• Handle customer inquiries and complaints with professionalism and problem-solving attitude.
• Support contract management, stock allocation, and basic accounting operations.
• Coordinate sample and documentation requests.

Profile / Qualifications

• 3+ years of experience in customer service or related roles.
• Fluent in English; Spanish or French is a plus.
• Strong communication skills, proactive and team-oriented.
• Organized, reliable, and able to work independently.
• Knowledge of Microsoft Office (Excel), Dynamics NAV, and Google Workspace.

What we offer

• Be part of a growing global company in the Flavors & Fragrances industry.
• A dynamic environment with opportunities for professional growth.

Ready to make an impact

Send us your application and tell us why you’re the perfect fit!