Customer Success Specialist

Energy Innovation Corp; Des Moines (IA); On-site; USD 76,000 - 98,000; Full time

Job summary

Dell is seeking a Senior Customer Success Specialist in Des Moines, IA to drive campaign analysis, optimize spend, and own revenue outcomes. You will write compelling copy for ads, emails, and web pages, and ensure a tight link between ad spend and revenue.

The role offers flexible hours, wellness perks, and meaningful career development, with recognition for ownership and a track record of follow-through. Applications submitted this week go into the current review cycle.

Qualifications

• Experience with Genesys Cloud and Intercom platforms.
• Strong written and verbal communication.
• Self-motivated with ability to work independently.
• Des Moines network or drive to build one.
• Ownership mindset with accountability.
• Proven follow-through and delivery.

Responsibilities

• Analyze campaign metrics and optimize spend against revenue targets
• Write copy for ads, emails, and web pages that converts sales marketing traffic
• Close the loop between ad spend and revenue, dollar for dollar
• Beat prior quarter revenue target of $76,000–$98,000
• Talk numbers with finance, then with prospects

Skills

Genesys Cloud

Intercom

Written communication

Verbal communication

Self-motivated

Independent worker

Des Moines network

Ownership mindset

Follow-through

Job description

Dell is on a mission to own its category, and the right Customer Success Specialist will help us get there faster. This senior opening gives you $76,000 - $98,000, hands-on ownership, and the mentorship to keep growing in sales marketing.

Key Responsibilities

• Analyze campaign metrics and optimize spend against revenue targets
• Write copy for ads, emails, and web pages that converts sales marketing traffic
• Close the loop between ad spend and revenue, dollar for dollar
• Beat last quarter's $76,000 - $98,000 number without burning the pipeline
• Talk numbers with finance, then talk vision with prospects

What You'll Bring

• Enough Genesys Cloud to be dangerous, enough Intercom to be trusted
• Sharp written and verbal communication, tested under scrutiny
• Self-motivated and able to work independently with minimal oversight
• A Des Moines network, or the hustle to build one from scratch
• An appetite for ownership that scales with the stakes
• Proven follow-through, measured in shipped things rather than good intentions

Dell keeps sales marketing systems running for clients who never think about them, which is the solutions-focused Des Moines, IA point. Recognition here is specific and frequent, not saved up for some annual Des Moines, IA ceremony.

We reward documentation-first contributors with $76,000 - $98,000, flexible hours, wellness perks, and meaningful career development support.

Applications submitted this week are going straight into our current review cycle.