Customer Success Specialist

Newmark; Murfreesboro (TN); On-site; USD 88,000 - 121,000; Full time

Job summary

Newmark in Murfreesboro, TN is seeking a freelance Customer Success Specialist who thrives on testing and validating what works. The role rewards measurable outcomes and offers a clear ladder of growth within sales and marketing ownership.

Feed sales signals, drive upsell and renewals with existing accounts, and mentor the CS Specialist team away from discounting toward value selling. You’ll read intent data and prioritize hot leads to accelerate revenue at the Murfreesboro office.

Qualifications

• At least 7 years of experience behind own estimates.
• Excellent attention to detail and accuracy.
• Ability to thrive both independently and as part of a tight-knit team.
• Learner's pace to adapt to shifting requirements.

Responsibilities

• Feed sales the Genesys Cloud signals that say a buyer is ready now.
• Drive upsell and renewal conversations with existing Newmark accounts.
• Coach the Customer Success Specialist team off discounting and onto value selling.
• Brief the Customer Success Specialist team on what's working in this week's market.
• Read intent data and route the Murfreesboro hot leads first.

Skills

Independent work

Team collaboration

Attention to detail

Estimation experience

Job description

Every great freelance marketer at Newmark shares one trait: they'd rather test than assume, and this Customer Success Specialist seat rewards exactly that. Everything here scales with you — $88,000 - $121,000 at 5 years, sales marketing ownership soon after, and a Newmark ladder above.

Key Responsibilities

• Feed sales the Genesys Cloud signals that say a buyer is ready now
• Drive upsell and renewal conversations with existing Newmark accounts
• Coach the Customer Success Specialist team off discounting and onto value selling
• Brief the Customer Success Specialist team on what's working in this week's market
• Read intent data and route the Murfreesboro hot leads first

What You'll Bring

• A learner's pace that keeps up with shifting requirements
• Ability to thrive both independently and as part of a tight-knit team
• At least 7 years of standing behind your own estimates
• The kind of attention to detail that catches what spell-check misses

Newmark keeps sales marketing systems running for clients who never think about them, which is the people-first Murfreesboro, TN point. Our Murfreesboro office prizes the quiet contributor who makes everyone around them measurably better.

From the $88,000 - $121,000 starting line, expect coaching that grows your Gorgias and benefits that quietly cover the rest of life.

Still warm and still open, this freelance listing just got updated.