Senior Customer Success Specialist - Upsell & Renewals

Newmark; Murfreesboro (TN); On-site; USD 88,000 - 121,000; Full time

Job summary

Newmark in Murfreesboro, TN is seeking a freelance Customer Success Specialist who thrives on testing and validating what works. The role rewards measurable outcomes and offers a clear ladder of growth within sales and marketing ownership.

Feed sales signals, drive upsell and renewals with existing accounts, and mentor the CS Specialist team away from discounting toward value selling. You’ll read intent data and prioritize hot leads to accelerate revenue at the Murfreesboro office.

Qualifications

• At least 7 years of experience behind own estimates.
• Excellent attention to detail and accuracy.
• Ability to thrive both independently and as part of a tight-knit team.
• Learner's pace to adapt to shifting requirements.

Responsibilities

• Feed sales the Genesys Cloud signals that say a buyer is ready now.
• Drive upsell and renewal conversations with existing Newmark accounts.
• Coach the Customer Success Specialist team off discounting and onto value selling.
• Brief the Customer Success Specialist team on what's working in this week's market.
• Read intent data and route the Murfreesboro hot leads first.

Skills

Independent work

Team collaboration

Attention to detail

Estimation experience

Job description

Newmark in Murfreesboro, TN is seeking a freelance Customer Success Specialist who thrives on testing and validating what works. The role rewards measurable outcomes and offers a clear ladder of growth within sales and marketing ownership.

Feed sales signals, drive upsell and renewals with existing accounts, and mentor the CS Specialist team away from discounting toward value selling. You’ll read intent data and prioritize hot leads to accelerate revenue at the Murfreesboro office.