Technical SaaS Success & Adoption Specialist

VEGA Monitoramento Agro; Missouri; On-site; USD 65,000 - 90,000; Full time

Job summary

Vega Farm is seeking a Customer Success Specialist to support U.S. customers and drive measurable outcomes using our platform. In this individual contributor role, you will lead onboarding, adoption, and ongoing engagement, combining technical know-how with a consultative approach.

You will collaborate with Product, Engineering, and Commercial teams in Brazil to resolve challenges and identify growth opportunities. Location: U.S.

Qualifications

• Experience in customer-facing tech roles such as Customer Success, TAM, implementation, or solution consulting.
• Proven SaaS onboarding and ongoing engagement experience.
• Technical fluency to discuss APIs, integrations, data workflows.
• Strong analytical, problem-solving, project coordination, and relationship skills.
• Ability to explain technical concepts clearly and link platform to business value.
• Professional English and ability to work autonomously with distributed teams.

Responsibilities

• Manage customer relationships and execute success plans aligned with objectives.
• Coordinate onboarding and implementation: configuration, data validation, integrations, training.
• Monitor health and usage; address adoption barriers and retention risks.
• Translate workflows into actionable recommendations for Product and Engineering.
• Investigate platform issues and coordinate resolution with technical teams.
• Conduct product demos, training sessions, and business reviews.
• Identify expansion opportunities and support renewals with Commercial team.
• Gather feedback to improve the platform and customer journey.

Skills

Customer Success

Technical Account Mgmt

SaaS onboarding

APIs & Integrations

Data workflows

Problem solving

Relationship management

Analytical thinking

English fluency

Job description

Vega Farm is seeking a Customer Success Specialist to support U.S. customers and drive measurable outcomes using our platform. In this individual contributor role, you will lead onboarding, adoption, and ongoing engagement, combining technical know-how with a consultative approach.

You will collaborate with Product, Engineering, and Commercial teams in Brazil to resolve challenges and identify growth opportunities. Location: U.S.