Customer Support Specialist

HGS; United States; Remote; USD 52,000 - 68,000; Full time

Job summary

HGS is hiring a Customer Support Specialist to support Bayer Crop Science’s Climate FieldView platform and its North American customers. The role is primarily remote with preference for candidates in the St.

Louis, MO area who can attend occasional client meetings. You’ll help farmers, Climate dealers, and field sales teams by providing product support via phone, email, and live chat, guiding setup, installation, troubleshooting, and documenting resolutions in Salesforce.

Qualifications

• Bachelor’s degree in Agriculture, Business, or related field preferred.
• Strong problem-solving and troubleshooting skills.
• Excellent verbal and written communication.
• Ability to manage priorities in a fast-moving environment.
• Positive, customer-focused approach.

Responsibilities

• Provide product support via phone, email, and live chat.
• Assist with FieldView setup, installation, in-field operation, and troubleshooting.
• Diagnose technical issues, identify root causes, and escalation when needed.
• Document customer interactions and resolutions in Salesforce.
• Develop strong working knowledge of Climate FieldView products and technology.
• Respond to customer inquiries and callback requests in a timely manner.
• Provide some evening and weekend support during peak planting and harvest seasons.

Skills

Problem solving

Troubleshooting

Verbal communication

Written communication

Prioritization

Customer focus

Google Workspace

Salesforce

Education

Bachelor's degree in Agriculture, Business, or related field

Tools

Google Workspace

Salesforce

Job description

Customer Support Specialist – Climate FieldView

Remote | St. Louis, MO Area Preferred

Interested in the intersection of agriculture, technology, and customer support? HGS is looking for a Customer Support Specialist to support Bayer Crop Science’s Climate FieldView platform and its customers across North America.

This is a primarily remote position, with preference given to candidates in the St. Louis, Missouri area who have the flexibility to attend occasional client meetings. Candidates outside the St. Louis area are also encouraged to apply.

HGS is a global leader in customer experience and business process management and has proudly supported Bayer Crop Science for more than 25 years.

What You'll Do

As a Customer Support Specialist, you’ll provide best-in-class support to farmers, Climate dealers, and field sales teams using Climate FieldView. You’ll help customers get the most from the technology they rely on throughout the growing season.

Key responsibilities include:

• Provide product support via phone, email, and live chat
• Assist with FieldView setup, installation, in-field operation, and troubleshooting
• Diagnose technical issues, identify root causes, and escalation when needed
• Document customer interactions and resolutions in Salesforce
• Develop strong working knowledge of Climate FieldView products and technology
• Respond to customer inquiries and callback requests in a timely manner
• Provide some evening and weekend support during peak planting and harvest seasons

What We're Looking For

• Bachelor’s degree in Agriculture, Business, or a related field preferred
• Strong problem-solving and troubleshooting skills
• Excellent verbal and written communication
• Ability to manage priorities in a fast-moving environment
• Positive, customer-focused approach
• Experience with Google Workspace and Salesforce preferred

Agriculture Experience Is a Plus!!!

Familiarity with agricultural equipment or precision-ag technology is highly valued, including:

• Planters, combines, air seeders, and sprayers
• OEM monitors and technology from John Deere, Case IH, Ag Leader, or similar manufacturers

If you enjoy solving problems, working with technology, and helping customers succeed, this is an opportunity to support a leading digital agriculture platform while working primarily from home.