Customer Success Specialist

Commerce Partners Inc; Laramie (WY); Hybrid; USD 57,000 - 77,000; Full time

Benefits offered by this job

Hybrid office in Laramie

Generous PTO

Career development

Job summary

Commerce Partners Inc in Laramie, WY is hiring a mid-level Customer Success Specialist on a hybrid basis. The role offers $57,000 - $77,000 annually and real room to advance as you own outcomes beyond a simple task list.

You will sniff SLA gaps at handoff, open doors in Laramie that a mid-level title alone can’t, build a campaign calendar, and monitor KPIs tied to revenue, retention, and acquisition cost. Expect generous PTO and leaders who invest in your development.

Qualifications

• Proven complaint handling results, ideally seasoned in Laramie, WY.
• Authorized to work in the United States without sponsorship.
• 5 years of written communication practice, plus a hunger for what's next.

Responsibilities

• Sniff out SLA gaps causing deals at handoff.
• Open doors in Laramie, WY that mid-level title alone can't.
• Build a campaign calendar to keep Laramie, WY pipeline full year-round.
• Set and monitor KPIs tied to revenue, retention, and CAC.
• Read the sales marketing market and reposition the offer when it shifts.
• Maintain relationships that support WY targets.

Skills

Complaint handling

Leadership

Written communication

Multi-channel communication

Team collaboration

Job description

Growth is a contact sport at Commerce Partners Inc, and the Customer Success Specialist we want in Laramie, WY plays to win every quarter. We're hiring a mid-level Customer Success Specialist to join Commerce Partners Inc on a hybrid basis, with $57,000 - $77,000 on offer and genuine room to advance.

Key Responsibilities

• Sniff out the SLA Management gap that's leaking deals at handoff
• Open doors in Laramie, WY that a mid-level title alone can't
• Build the campaign calendar that keeps Laramie, WY pipeline full year-round
• Set and monitor KPIs tied to revenue, retention, and acquisition cost
• Read the sales marketing market and reposition the offer when it shifts
• Carry the WY number and the relationships that make it real

What You'll Bring

• Proven Complaint Handling results, ideally seasoned in Laramie, WY
• Authorized to work in the United States without sponsorship
• A knack for Leadership that colleagues quietly come to rely on
• A teammate's instinct to unblock others before yourself
• Confident communicator across email, calls, and in-person meetings
• 5 years of Written Communication práctica, plus a hunger for what's next

Commerce Partners Inc has quietly become one of the most fun-loving names in sales marketing, all from a modest office in Laramie, WY. Every Customer Success Specialist at Commerce Partners Inc owns an outcome, not just a checklist of tasks.

Expect $57,000 - $77,000, a hybrid Laramie office, generous PTO, and leaders who treat your development as a real priority.

We just refreshed it, so the sales marketing role counts as live and hiring.