Growth-Focused Customer Success Specialist (Hybrid)

Commerce Partners Inc; Laramie (WY); Hybrid; USD 57,000 - 77,000; Full time

Benefits offered by this job

Hybrid office in Laramie

Generous PTO

Career development

Job summary

Commerce Partners Inc in Laramie, WY is hiring a mid-level Customer Success Specialist on a hybrid basis. The role offers $57,000 - $77,000 annually and real room to advance as you own outcomes beyond a simple task list.

You will sniff SLA gaps at handoff, open doors in Laramie that a mid-level title alone can’t, build a campaign calendar, and monitor KPIs tied to revenue, retention, and acquisition cost. Expect generous PTO and leaders who invest in your development.

Qualifications

• Proven complaint handling results, ideally seasoned in Laramie, WY.
• Authorized to work in the United States without sponsorship.
• 5 years of written communication practice, plus a hunger for what's next.

Responsibilities

• Sniff out SLA gaps causing deals at handoff.
• Open doors in Laramie, WY that mid-level title alone can't.
• Build a campaign calendar to keep Laramie, WY pipeline full year-round.
• Set and monitor KPIs tied to revenue, retention, and CAC.
• Read the sales marketing market and reposition the offer when it shifts.
• Maintain relationships that support WY targets.

Skills

Complaint handling

Leadership

Written communication

Multi-channel communication

Team collaboration

Job description

Commerce Partners Inc in Laramie, WY is hiring a mid-level Customer Success Specialist on a hybrid basis. The role offers $57,000 - $77,000 annually and real room to advance as you own outcomes beyond a simple task list.

You will sniff SLA gaps at handoff, open doors in Laramie that a mid-level title alone can’t, build a campaign calendar, and monitor KPIs tied to revenue, retention, and acquisition cost. Expect generous PTO and leaders who invest in your development.