Customer Success Specialist

Concentra, Inc; Addison (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a Customer Success Specialist to enhance the health of America's workforce. This role involves supporting operations and sales teams by managing accounts and ensuring data integrity. You'll utilize your problem-solving skills and customer service expertise to deliver outstanding experiences. The company offers a collaborative environment with opportunities for professional growth, making it an excellent place for those eager to make a difference in healthcare. Join a team that values initiative and flexibility while providing essential services to clients across the nation.

Benefits

401(k) with employer match

Medical, Vision, Prescription, Telehealth, Dental

Life & Disability Insurance

Paid Time Off and Sick Days

Referral Bonuses

Tuition Reimbursement

Commuter Benefits

Dependent Care FSA

Qualifications

• High school diploma or GED required; some college coursework preferred.
• Minimum six months of data entry experience across multiple systems.

Responsibilities

• Support Operations, Sales, and Billing teams by managing accounts.
• Input and validate data in the proprietary system for accuracy.
• Build relationships with various departments and resolve issues.

Skills

Customer service mindset

Attention to detail

Problem-solving

Technologically adept

Professional communication skills

Multitasking

Education

High school diploma or GED

Some college coursework in Business Administration

Job description

Customer Success Specialist

Location: US-TX-Addison

Job ID: 324159

Category: Corporate - Customer Service

Type: Full Time

Overview

Please note, if viewing on Indeed, the salary range listed is provided by Indeed. Concentra's specific rate/range will be shared during the interview process.

Are you interested in using your problem-solving skills and customer service knowledge to improve the health of America's workforce? Concentra operates over 500 medical centers and 130 onsite clinics nationwide. Our purpose is to provide outstanding patient experience through high-quality, efficient, affordable, and caring healthcare, always putting customers first.

Responsibilities

Position Summary

The Customer Success Specialist I supports Concentra's Operations, Sales, and Billing teams by maintaining existing accounts and managing suspense transactions/revenue in our proprietary database, ensuring data integrity.

The Details

• Complete daily update cases for existing accounts and resolve suspense issues, meeting production and quality standards.
• Input and validate data in our proprietary system, ensuring accuracy and completeness.
• Research and retrieve missing data points to ensure data quality.
• Process account updates according to state-specific guidelines and SOPs.
• Verify accounts via email with customers, complying with setup requirements.
• Build relationships with Operations, Sales, and Billing departments.
• Coordinate with Information Systems for technical issues beyond internal troubleshooting.
• Note: Duties may evolve over time and are not exhaustive.

Qualifications

Education & Credentials

• High school diploma or GED; some college coursework in Business Administration or related field preferred.

Experience

• Minimum six months of data entry experience across multiple systems/applications.

Skills & Competencies

• Customer service mindset, attention to detail, urgency, initiative, and flexibility.
• Problem-solving using logical analysis.
• Technologically adept and quick to learn new systems.
• Proficient multitasking skills.
• Ability to handle sensitive information per HIPAA and other laws.
• Teamwork and independent work capability.
• Professional communication skills in reading, writing, and speaking.
• Comfortable in a high-demand environment.
• Quick learner of new information.

Additional Data

Employee Benefits

• 401(k) with employer match
• Medical, Vision, Prescription, Telehealth, Dental
• Life & Disability Insurance
• Paid Time Off and Sick Days
• Referral Bonuses
• Tuition Reimbursement
• Commuter Benefits
• Dependent Care FSA

This role involves access to confidential information, requiring discretion and secure handling. We accommodate applicants with disabilities during the hiring process; please contact us to request assistance. Concentra is an Equal Opportunity Employer, including for disability and veterans.