B2B Customer Success Specialist

KKBC; United States; Remote; USD 50,000 - 80,000; Full time

Job summary

Join a forward-thinking company as a Bookkeeper, where you'll play a vital role in supporting UK clients with their financial operations. This position offers the opportunity to work directly with an Accounting Manager, ensuring accuracy in financial transactions and compliance with UK standards. You will develop trusted relationships with clients, providing timely insights and addressing queries promptly. With a focus on personal growth and a flexible work environment, this role is perfect for detail-oriented professionals eager to make a significant impact in a fast-growing digital education firm.

Benefits

Flexible hours

Work from home

Generous paid time off

Training opportunities

Involvement in AI initiatives

Qualifications

• 2-5 years experience with UK-based accountants required.
• Proficiency in Xero is essential; certification preferred.

Responsibilities

• Ensure accurate recording of financial transactions in Xero.
• Support timely submission of tax returns and payroll.

Skills

Xero

Excel

Word

Interpersonal Skills

Communication Skills

Attention to Detail

Tools

Dext

Hubdoc

Zendesk

Job description

iTutormind Digital Education LLP— Remote

Through proprietary software and AI, along with a focus on customer delight, Sleek makes the back-office easy for micro SMEs.

We give Entrepreneurs time back to focus on what they love doing - growing their business and being with customers. With a surging number of Entrepreneurs globally, we are innovating in a highly lucrative space.

• Corporate Secretary: Automating company incorporation, secretarial, filing, Nominee Director, mailroom, and immigration processes via custom online robots and SleekSign. We are the market leaders in Singapore with ~5% market share of all new business incorporations.
• Accounting & Bookkeeping: Redefining accounting, bookkeeping, tax, and payroll with our proprietary SleekBooks ledger, AI tools, and exceptional customer service.
• FinTech payments: Offering digital banking services to new businesses to overcome key challenges for Entrepreneurs.

Sleek launched in 2017 and now has around 15,000 customers across Singapore, Hong Kong, Australia, and the UK. We have around 450 staff with a startup mindset.

We have achieved >70% compound annual growth in Revenue over the last 5 years and have been recognized by The Financial Times, The Straits Times, Forbes, and LinkedIn as one of the fastest-growing companies in Asia. Backed by world-class investors, we aim to be a cash flow positive, tech-enabled unicorn based in Singapore.

About the Role

As a Bookkeeper, you'll work directly with an Accounting Manager, supporting UK clients and ensuring smooth financial operations. You'll play a key role in delivering high-quality accounting services and supporting our clients' success.

Mission: Empower clients with accurate, timely financial insights—streamline processes, strengthen relationships, and drive business success with Sleek.

Outcomes:

• Ensure all financial transactions are accurately recorded in Xero and reconciled regularly, maintaining 100% accuracy.
• Develop trusted relationships with your clients, providing clear financial insights and addressing queries within 24 hours.
• Support the accounting team to complete month-end processes within 5 working days, ensuring reports are accurate and compliant.
• Identify opportunities to improve bookkeeping processes, increasing efficiency.
• Support timely submission of tax returns, payroll, and statutory filings, ensuring full compliance with UK standards.

Requirements

• 2-5 years experience working with UK-based accountants.
• Proficiency with XERO (Certified User preferred).
• Computer savvy with Excel and Word skills.
• Self-motivated, positive, proactive, and detail-oriented.
• Good interpersonal and communication skills.
• Able to meet tight deadlines.
• Experience with Dext, Hubdoc, Zendesk is desirable.

Interview Process

The process includes:

• A ~30/45-minute video call with HR to discuss your application.
• Project or case study or competency-based interview to assess skills and experience.
• A ~60-minute behavioral and Q&A session with HR or leadership.
• Reference checks from two previous managers.

We anticipate the process to last no more than 3 weeks depending on your availability.

Why Work at Sleek?

Humility and kindness: We value humility and kindness, fostering a diverse and inclusive environment.

Flexibility: Work from home, flexible hours, and 1 month of fully remote work annually.

Financial benefits: Competitive salaries, generous paid time off, holidays.

Personal growth: Responsibility, autonomy, training, and involvement in AI initiatives to develop professionally.