Customer Success Specialist

NCR Corporation; Georgia (VT); Remote; USD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a Customer Success Specialist to enhance client experiences and drive satisfaction. In this dynamic role, you will be the primary contact for clients, ensuring their needs are met through effective communication and proactive guidance. Your ability to collaborate with internal teams will be crucial in managing accounts and delivering exceptional service. Join a forward-thinking company where you can thrive in a supportive environment, contribute to innovative solutions, and grow your career while making a significant impact on client success.

Qualifications

• At least 3 years of professional experience in a client-facing role.
• Proficiency in CRM tools and MS Office suite.

Responsibilities

• Serve as primary contact for clients, ensuring satisfaction and retention.
• Coordinate with Account Executives for revenue delivery and invoicing.

Skills

Team Collaboration

Communication Skills

Problem Solving

Adaptability

Client Engagement

Education

3+ years of professional experience

Tools

Salesforce

MS Excel

MS Word

MS PowerPoint

MS Teams

Zoom

Job description

Customer Success Specialist page is loaded

Customer Success Specialist

Apply locations: GEORGIA VIRTUAL, USA | Time type: Full time | Posted on: Posted 26 Days Ago | Job requisition id: R0151555

About NCR VOYIX

NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant, and banking industries. Headquartered in Atlanta, Georgia, with approximately 16,000 employees across 35 countries, we have been a leader in consumer transaction technologies for nearly 140 years. Our solutions transform store, restaurant, and digital banking experiences through cloud-based SaaS and services.

We are committed to creating exceptional consumer experiences and partnering with top retailers, restaurants, and financial institutions. Our expertise and platform help clients navigate and simplify their technology systems, aiming to exceed their business goals and enhance customer satisfaction.

Job Title: Customer Success Specialist

Grade: 10

Responsibilities:

• Serve as a primary contact for clients and internal teams to ensure needs are met and expectations exceeded.
• Drive client satisfaction, retention, and advocacy through effective communication via calls and emails.
• Provide proactive guidance supporting clients’ business needs.
• Address client concerns promptly and collaborate internally to deliver positive outcomes.
• Maintain deep customer empathy and ensure quick resolution of inquiries and issues.

Essential Duties:

• Coordinate with Account Executives to deliver revenue, process quotes, communicate with customers, and handle invoicing.
• Manage accounts receivable, support customer renewals, and ensure timely collections.
• Maintain customer heat maps, organizational maps, and priorities, optimizing Salesforce data.
• Lead and coordinate customer activities, providing strategic direction.
• Assess and improve client engagement processes and organizational programs.
• Collaborate with support and corporate teams on operational issues and projects.
• Ensure effective internal and external communication regarding client status.
• Manage program schedules and services to support client progression.
• Implement best practices to enhance operational efficiency.
• Facilitate team training and interdepartmental meetings for process consistency.
• Generate reports on program status throughout the client lifecycle.

Position Requirements:

• Proven success in team collaboration and achieving results.
• Strong relational and communication skills across diverse backgrounds.
• Experience with operational effectiveness, ambiguity management, and meeting objectives.
• Ability to identify, innovate, and implement best practices.

Qualifications:

• At least 3 years of professional experience.
• Proficiency in MS Excel, Word, PowerPoint, and CRM tools (preferably Salesforce).
• Strong problem-solving, adaptability, and proactive mindset.
• Experience with virtual communication tools such as MS Teams or Zoom.
• Ability to multi-task, demonstrate ownership, and work in fast-paced environments.
• Detail-oriented with crisis response and team leadership skills.

Offers are conditional upon passing screening criteria.

EEO Statement

NCR VOYIX is committed to diversity and equal employment opportunity. All qualified applicants will be considered without regard to protected characteristics. We promote an inclusive environment where all individuals are treated fairly and encouraged to reach their full potential.

Statement to Third Party Agencies

We accept resumes only from our preferred supplier list. Do not forward resumes to our ATS or NCR employees. We are not responsible for fees related to unsolicited resumes.

During your application, only open emails from @ncrvoyix.com domains.

About Us

Join us in serving top global brands. NCR VOYIX specializes in transforming routine transactions into meaningful connections across retail, restaurant, digital banking, and payment sectors. With a global presence, we lead in innovative solutions that optimize operations, enhance interactions, and secure payments. We offer robust career growth in a company committed to culture and innovation.