Customer Success Specialist

Altair Technology; United States; Remote; USD 40,000 - 80,000; Full time

Job summary

An innovative company is seeking a Customer Success Specialist to enhance customer satisfaction and support for mining hardware. This role involves assisting customers with pre-purchase inquiries, troubleshooting setup issues, and managing post-purchase concerns. The ideal candidate will have a strong background in Bitcoin mining and excellent interpersonal skills. Join a dynamic team where your contributions will directly impact customer experiences and help shape the future of mining technology. If you are passionate about customer service and technology, this is the perfect opportunity for you!

Qualifications

• 2+ years of hands-on experience in Bitcoin mining.
• Ability to read and understand firmware UI and device logs.

Responsibilities

• Assist customers with mining hardware setup and troubleshooting.
• Handle post-purchase issues and ensure customer satisfaction.
• Create product guides and FAQs in various formats.

Skills

Bitcoin mining

Customer service

Interpersonal skills

Troubleshooting

Tools

Tidio

Zendesk

WordPress

WooCommerce

Job description

We are looking to hire a customer success specialist.

What's the Job?

Job responsibilities include but are not limited to:

1. Answering pre-purchase questions for potential buyers looking to purchase mining hardware
2. Assisting customers in deciding the best mining hardware for their scenario
3. Helping customers with setup and troubleshooting with their miners
4. Handling post-purchase issues such as returns and refunds
5. Creating custom invoices for bulk buyers
6. Ensuring customer satisfaction by handling complaints and inquiries
7. Escalating queries and concerns when necessary
8. Troubleshooting common issues with products or services
9. Creating detailed Frequently Asked Questions with product listings
10. Developing product guides, setup, and troubleshooting instructions in text and video formats

Although we are located in the US, the position is available to applicants worldwide.

Who you are?

• At least 2 years of hands-on experience in Bitcoin mining
• Familiarity with Antminer, Whatsminer, and Bitmain hardware
• Ability to read and understand firmware UI and device logs for troubleshooting
• Fluency in English
• Customer-service oriented mindset with strong interpersonal skills

Nice to Have

• Basic video editing and web publishing skills
• Social media marketing skills
• Familiarity with WordPress/WooCommerce
• Experience with customer support software like Tidio or Zendesk