Customer Success Specialist

TeamSnap; United States; Remote; USD 55,000 - 70,000; Full time

Job summary

Join a forward-thinking company as a Customer Success Specialist, where your expertise will guide customers through their journey with an innovative sports and communication platform. In this fully remote role, you'll ensure customers not only succeed but thrive, unlocking the full potential of the platform. With a commitment to equitable compensation and a culture that values growth and inclusivity, you'll find yourself in an environment that inspires collaboration and creativity. Enjoy unlimited PTO, comprehensive health coverage, and opportunities for personal development while making a lasting impact in the world of youth sports.

Benefits

Unlimited PTO

Paid parental leave

100% premium coverage of medical/dental/vision

401K plan

$1,500 annual learning stipend

Generous home office allowance

TeamSnap SWAG

Monthly health & wellness stipend

Qualifications

• Exceptional ability to read customer cues and provide tailored assistance.
• Experience in SaaS environments and understanding of best practices.

Responsibilities

• Delivering a WOW customer experience during onboarding and strategy calls.
• Managing operational tasks through SalesForce cases and customer follow-ups.

Skills

Customer Service

Communication Skills

Project Management

SalesForce

SaaS Experience

Tools

SalesForce

Job description

About Us

At TeamSnap, we believe when the world connects through sports; the world becomes better. TeamSnap is a sports and communication platform dedicated to taking the work out of play in youth sports. We also believe our jobs should excite us, our teammates should support us and our bosses should inspire us. We empower our people to bring big ideas and tiny egos, landing us on Outside Magazine’s list of “Best Places to Work" and Built In’s “100 Best Remote-First Places to Work."

As a Customer Success Specialist, you’ll be the go-to expert for customers embarking on their TeamSnap journey. Whether they’re brand new to our platform or upgrading to our latest offerings, sponsorships, or coaching content, you’ll guide them through the onboarding process with skill and enthusiasm. Your mission is to ensure customers are not only set up for success but also excited about unlocking the full potential of our suite of products within TeamSnap applications. You’ll love this job if you are someone who can manage multiple projects, build fast relationships, and work in partnership with cross-functional Sales and Success teams.

What you’ll be doing:

• Delivering a “WOW” customer experience by providing expertise during onboarding and strategy calls, assisting customer setup, and supporting them through their immersion with TeamSnap.
• Utilizing your exceptional ability to read customer cues, you’ll identify the best ways to assist each customer, providing training, offering setup recommendations, sharing best practices for success, and helping customers understand the breadth of the TeamSnap platform.
• Manage a variety of operational tasks through SalesForce cases, including coordinating meeting times, ensuring customer tasks are completed, following-up on communications, and other activities to prepare customers for launch.

What will set you up for success:

• A positive attitude, always ready to offer help and support in a friendly and professional manner.
• An above average understanding of TeamSnap products and services and best practices for their use.
• An excitement to help customers and collaborate with colleagues to help them engage effectively with our product.
• Excellent communication skills, both verbal and written.
• Previous experience in SaaS environments.

Got cold feet? If you’re thinking you don’t meet 100% of the above qualifications, you should still seriously consider applying. We’re all humans with special talents that go beyond what’s listed here.

Compensation

We’re committed to equitable compensation for all TeamSnappers. The minimum starting point for this role is $55,000, inclusive of base and commission, with comp updated based on multiple factors. Our comp is highly competitive in our space and we adjust overall comp based on relevant experience, skills, certifications, and geographic location.

Location

TeamSnap is a fully remote company, so you need to be very comfortable working with people who aren’t in the same time zone as you. We are always expanding, but there is a small list of states we do not hire in, including Alabama, Alaska, Delaware, District of Columbia, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Rhode Island, South Dakota and West Virginia and while we love all parts of the world, we can only hire permanent US residents at this time.

Opportunities to Grow

At TeamSnap, we work hard to provide a culture of trust, accountability, inclusivity, and boundless opportunities to grow, along with the chance to make a lasting impact and have some fun while doing it.

Total Rewards

• We're proud to be remote-first. We've been remote since 2009, long before COVID made it cool

• Unlimited PTO and paid parental leave for ALL parents (not just primary or secondary)

• 100% premium coverage of medical/dental/vision for you and your family

• 401K to help you invest for the future

• $1,500 annual learning and development stipend

• Travel to fun locations for all-company meetings and team events

• Generous home office allowance to set you up for success

• TeamSnap SWAG to our store upon starting and a $50 credit on every work anniversary thereafter

• A monthly stipend reimbursement for health & wellness and so much more!

• TeamSnap Total Rewards

Working at TeamSnap

At TeamSnap, you're not a culture fit, you're a culture add. Check out our Culture Playbook and learn how we succeed at being remote-first, what makes our company so unique, and how we're inspired by our people, our customers, and our values.

Inclusion and Diversity

Creativity and innovation can't thrive when we're cookie-cutter images of each other. We’re quickly growing more diverse, but there's always room for improvement. We are committed to inclusion and diversity at TeamSnap, and we hold ourselves accountable for building an environment where everyone feels valued. If you need any disability-related adaptation during the recruitment process, just let us know! We are an Equal Employment Opportunity Employer.