Senior Client Success Specialist - Property Management

Alliant Insurance Services, Inc.; United States; Remote; USD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a Senior Client Success Specialist to enhance client relationships and ensure compliance with insurance requirements. This role involves reviewing insurance policies, connecting with clients to address concerns, and providing exceptional customer service. The ideal candidate will possess strong communication skills and a knack for problem-solving, contributing to a collaborative team environment. Join a forward-thinking company that values innovation and personal service, offering a competitive financial package and comprehensive employee programs to support your career growth.

Qualifications

• Bachelor's Degree or equivalent experience required.
• 2+ years of relevant experience in client success or customer service.

Responsibilities

• Review third-party insurance policies for compliance.
• Connect with clients regarding penetration decreases.
• Provide customer service to clients and residents.

Skills

Microsoft Office Suite

Verbal Communication

Written Communication

Problem Solving

Time Management

Organizational Skills

Interpersonal Skills

Customer Service

Education

Bachelor's Degree or equivalent experience

Job description

Senior Client Success Specialist - Property Management

Alliant Insurance Services is one of the nation’s largest and fastest-growing insurance brokerage and consulting firms. We operate through a network of specialized national platforms and local offices to offer our clients a comprehensive portfolio of solutions built on innovative thinking and personal service. Alliant is changing the way our clients approach risk management and benefits, so they can capitalize on new opportunities to grow and protect their organizations.

The Senior Client Success Specialist is responsible for providing expert program guidance to clients and tenants.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Review residents' third-party insurance policies to determine compliance with client requirements for opting out of damage waiver programs.
• Connect with clients regarding penetration decreases.
• Implement new properties for existing clients.
• Provide customer service to clients and residents.

QUALIFICATIONS

EDUCATION / EXPERIENCE

Bachelor's Degree or equivalent experience.

Two (2) or more years of relevant experience.

SKILLS

Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).

Excellent verbal and written communication skills.

Strong problem-solving and time management skills.

Excellent planning, organizational, and prioritization skills.

Strong interpersonal and customer service skills.

Ability to work effectively within a team and foster teamwork.

#LI-DR1

We are proud to offer comprehensive, high-quality employee programs to meet employees’ needs now and in the future, including a competitive financial package. We encourage you to explore our offerings.

For immediate consideration, please click the “Apply Now” button.

Alliant Insurance Services, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, gender, sexual orientation, gender identity, national origin, disability, veteran status, or other protected classes.

If you require a reasonable accommodation during the employment process, please call our Career Center at 1-877-901-9473, specify your request, and provide your contact information.

For more information on Alliant Insurance Services' benefits, click here.