Customer Success Leader – Onboarding, Training & Growth

Catalyst Tide Corp.; Nashville (TN); On-site; USD 80,000 - 89,000; Full time

Job summary

Catalyst Tide Corp. in Nashville, TN is seeking a full-time Customer Success Manager to onboard clients, deliver training on our software solutions, and provide ongoing support to ensure customers realize value.

The role emphasizes strong communication, independent and collaborative work in a fast-paced environment, with a focus on building long-term relationships and driving adoption across projects and teams.

Qualifications

• Bachelor's degree required.
• 3–5 years of experience in customer success or a related role.
• Strong communication and coaching/training skills.
• Experience with software tools and project management platforms.

Responsibilities

• Onboard new clients and ensure successful activation.
• Provide comprehensive training on software solutions and ongoing support.
• Monitor client usage and performance to identify improvement areas.
• Collaborate with sales to tailor solutions to client needs and foster upsell opportunities.

Skills

Customer Success

Communication

Onboarding

Training

Relationship management

Agile familiarity

Independent work

Team collaboration

Education

Bachelor's degree

Tools

Jira

Slack

Confluence

Job description

Catalyst Tide Corp. in Nashville, TN is seeking a full-time Customer Success Manager to onboard clients, deliver training on our software solutions, and provide ongoing support to ensure customers realize value.

The role emphasizes strong communication, independent and collaborative work in a fast-paced environment, with a focus on building long-term relationships and driving adoption across projects and teams.