Customer Success & Solutions Advocate

Trelleborg Sealing Solutions US Inc; Fresno (CA); On-site; USD 32,000 - 47,000; Full time

Job summary

Trelleborg Sealing Solutions US Inc in Fresno, CA, seeks a Customer Success Advocate to provide outstanding service to existing and prospective customers while managing orders and coordinating across the supply chain. You will support Sales Engineers and Application Engineers on projects and strive to help achieve sales and profitability goals.

The role emphasizes accurate information, timely responses, and collaboration with operations, with opportunities to develop strong customer

Qualifications

• Minimum 1 year of experience in a customer service position.
• Knowledge of basic business sales and marketing practices.
• Technical Degree (Engineering or the Sciences) a plus.
• Knowledge of rubber/plastic products is beneficial.
• Familiarity with ISO quality requirements is beneficial.
• Familiarity with technical prints is beneficial.

Responsibilities

• Provide outstanding customer service and total customer satisfaction to existing and prospective customers while operating within established procedures.
• Act as the customer’s primary point of contact for all commercial inquiries
• Direct customer communication via telephone and email
• Develop and maintain strong customer relations while projecting professionalism
• Provide information (pricing, inventory availability, order status, etc.) and handle customer requests in an accurate and timely manner
• Perform Account Management: Monitor and optimize sales growth and profitability, Outgoing sales calls to customers and target accounts, Follow up on quotations and projects, Drive customer satisfaction
• New customer account management including customer set-up, and credit information
• Customer order management including processing of quotes, contract review, order entry, order status, inventory stock review, purchasing practices, and on-time delivery
• Monitor customer orders: Minimum order and line values, profitability, and costs
• Process customer complaints and assist with investigation and corrective actions
• Communicate and coordinate customer requirements throughout the supply chain in coordination with the Operations Process Manager.
• Communicate, coordinate, and support the Sales Engineers and Application Engineers with customer projects and overall business.
• Joint sales visits to customers with Sales Engineers
• Attend additional training as needed

Skills

Customer service

Communication

Account management

Sales support

Education

Technical degree (engineering or sciences)

Job description

Trelleborg Sealing Solutions US Inc in Fresno, CA, seeks a Customer Success Advocate to provide outstanding service to existing and prospective customers while managing orders and coordinating across the supply chain. You will support Sales Engineers and Application Engineers on projects and strive to help achieve sales and profitability goals.

The role emphasizes accurate information, timely responses, and collaboration with operations, with opportunities to develop strong customer