Aerospace Customer Support & Logistics Coordinator

Trelleborg Sealing Solutions US Inc; Chalfont (PA); On-site; USD 45,000 - 60,000; Full time

Job summary

The CSC role at Trelleborg Sealing Solutions US Inc in Chalfont, PA focuses on managing customer relations, reviewing contracts, and ensuring orders align with KPIs while coordinating with internal teams to meet logistics targets.

You will handle inquiries, resolve delivery issues, and contribute to process improvements, requiring strong communication, multitasking, and knowledge of ERP systems such as SAP or JDEdwards.

Qualifications

• Minimum 1 yr. Customer Service experience required
• Knowledge of basic business sales and marketing practices preferred
• Experience in the Aerospace, Sealing, or Polymer industry is beneficial
• Familiarity with AS9100 quality requirements is beneficial
• Familiarity with order management is beneficial
• Strong written and verbal communication skills
• Strong people and relationship building skills
• Customer driven with a positive, professional, determined attitude
• Strong organizational skills with the ability to multi-task with attention to detail and accuracy
• Basic math skills (addition, subtraction, margin calculations)
• Proficient in the use of Microsoft Office Word and Excel
• Proficiency in the use of business operational software (Oracle JDEdwards, SAP) is beneficial
• Adapting to customer and supplier websites for orders, updates, changes, etc.

Responsibilities

• Ensure contract review is executed in accordance with AS standards and local procedures in a timely fashion
• Evaluate customer orders and demand against supplier deliveries in order to meet and exceed OTD targets
• Interface with internal teams and external customers to proactively resolve customer complaints
• May be required to source and purchase product from internal and 3 rd party sources to fulfil customer requirements
• Understand and communicate changes to customer demand and requests as needed across the organization. Liaise with Hub, Supply Chain Management (SCM), Project Manager (PM), and Factory departments to ensure that all activities are aligned with Trelleborg and the Customer’s KPIs
• Resolve delivery schedule problems and negotiate delivery schedule changes
• Work with the BPM and AHA tools to implement a continuous improvement culture to increase efficiencies and profitability by identifying potential improvements to the internal work processes
• Provide proactive communication, analysis, and problem solving to team members
• Work with logistics facilities to continuously improve transit and delivery times and satisfy or exceed customer OTD targets.
• Ensure full compliance with the Quality Management Systems (QMS) and Standard Operating Procedures in accordance with AS9100.

Skills

Customer Service

Communication

Organizational Skills

Multitasking

Microsoft Office

Tools

Oracle JDEdwards

SAP

Microsoft Excel

Job description

The CSC role at Trelleborg Sealing Solutions US Inc in Chalfont, PA focuses on managing customer relations, reviewing contracts, and ensuring orders align with KPIs while coordinating with internal teams to meet logistics targets.

You will handle inquiries, resolve delivery issues, and contribute to process improvements, requiring strong communication, multitasking, and knowledge of ERP systems such as SAP or JDEdwards.