Customer Success Champion

Strouse Corporation; Westminster (MD); On-site; USD 42,000 - 62,000; Full time

Job summary

Strouse Corporation seeks a Customer Success Advocate to be a critical link between customers and internal Strouse departments. You will advocate for the customer, ensuring expectations are understood and executed with accuracy and timeliness.

You will educate customers on Strouse operations, coordinate with multiple teams, maintain ERP data, and help generate orders and invoices while preserving a high level of service.

Qualifications

• High School Diploma or GED required.
• Proficiency with Microsoft Office products.
• Strong communication and problem-solving abilities.

Responsibilities

• Support customers to provide timely, accurate information from inquiry to shipment.
• Engage with customers after order receipt and educate them on Strouse operations.
• Coordinate with Production, Sales, Engineering and other units to meet customer expectations.
• Maintain ERP records for accounts, quotations, work orders and invoices.
• Provide contract review and generate paperwork for processing and invoicing.
• Demonstrate integrity and commitment to customer satisfaction.

Skills

Customer success

Communication

Problem solving

Teamwork

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Strouse Corporation seeks a Customer Success Advocate to be a critical link between customers and internal Strouse departments. You will advocate for the customer, ensuring expectations are understood and executed with accuracy and timeliness.

You will educate customers on Strouse operations, coordinate with multiple teams, maintain ERP data, and help generate orders and invoices while preserving a high level of service.