Customer Success Advocate – Onsite in Bristol

Saint--gobain; Bristol (RI); On-site; USD 33,000 - 47,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Job summary

Omniseal Solutions seeks a Customer Success professional on-site in Bristol, RI. You will own customer outcomes, manage orders, and advocate for clients while coordinating with Sales, Operations, and Finance to ensure commitments are met.

You’ll collaborate across functions to improve customer satisfaction, reduce risk, and drive long-term business growth within a global manufacturing environment.

Qualifications

• Bachelor's degree preferred (not required).
• Fields of study: Communications, Business, Supply Chain Management, Customer Success Management, Account Management.

Responsibilities

• Serve as the primary point of contact for assigned customers, developing trusted relationships.
• Understand customer priorities and objectives to deliver a high-quality experience.
• Act as a customer advocate, communicating needs across the organization.
• Proactively communicate order status, risks, and resolutions.
• Drive positive outcomes by ensuring commitments are met and issues resolved.

Skills

Customer success

Account management

Relationship building

Communication

Education

Bachelor's degree preferred (not required)

Job description

Omniseal Solutions seeks a Customer Success professional on-site in Bristol, RI. You will own customer outcomes, manage orders, and advocate for clients while coordinating with Sales, Operations, and Finance to ensure commitments are met.

You’ll collaborate across functions to improve customer satisfaction, reduce risk, and drive long-term business growth within a global manufacturing environment.