Customer Success & Signage Project Lead

FASTSIGNS Parker/Castle Rock; Chicago (IL); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Health insurance

Paid vacation

Training & development

Advancement opportunities

Job summary

FASTSIGNS Parker/Castle Rock is seeking a Customer Service Representative to be the first point of contact for customers in our sign center. You will assist via phone and in person, learn to prepare estimates, and coordinate work orders to ensure timely delivery of finished signs.

The role emphasizes teamwork, relationship building, and high-quality customer service. A high school diploma is required; experience in retail or counter sales is preferred and owning a car is a plus.

Qualifications

• 2-3 years of retail or counter sales experience preferred.
• Must own or have access to a car.
• Able to work in a small dynamic team.
• High school diploma or equivalent.
• Outgoing, responsive, eager to learn and has the ability to build relationships.
• Great listening and organization skills; basic project management skills.
• Ability to sit for long periods (4 hours or more).
• Ability to view a computer screen for long periods (4 hours or more).
• Ability to work under pressure to output high volume, high-quality work.

Responsibilities

• Be the initial contact with current as well as prospective customers in our FASTSIGNS Center (both via phone and in-person)
• Learn to prepare estimates, implement work orders and ensure timely delivery of finished orders
• Project manage larger customer signage and installations
• Enjoy being involved in daily team meetings, execute business and marketing plans and be intimately involved in the success of the FASTSIGNS Center
• Strive for customer satisfaction with customers by being responsive over email, telephone, in-person and at their place of business
• Build long-lasting relationships by turning prospects into long term clients

Skills

Retail sales experience

Car ownership/access

Teamwork

High school diploma

Excellent communication

Organization

Basic project management

Work under pressure

Adobe (sign design)

Education

High school diploma or equivalent

Tools

Adobe Creative Suite

Job description

FASTSIGNS Parker/Castle Rock is seeking a Customer Service Representative to be the first point of contact for customers in our sign center. You will assist via phone and in person, learn to prepare estimates, and coordinate work orders to ensure timely delivery of finished signs.

The role emphasizes teamwork, relationship building, and high-quality customer service. A high school diploma is required; experience in retail or counter sales is preferred and owning a car is a plus.