Customer Service & Scheduling Coordinator

JAM Services Inc; Sacramento (CA); On-site; USD 42,000 - 60,000; Full time

Job summary

JAM Services Inc. is seeking a Customer Service Representative to be the main contact for customers from inquiry to job completion in Livermore, CA. You will coordinate orders, schedule work with dispatch and field crews, and ensure accurate information flows to clients.

You will maintain records, assist with billing, and support office and operations during peak periods. The role emphasizes clear communication, organization, and a proactive, customer-focused approach in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• 1+ years of customer service experience preferred.
• Experience with order entry, scheduling, or dispatch a plus.

Responsibilities

• Serve as a primary contact for customers by phone, email, and in person.
• Provide accurate information about JAM’s products and services.
• Resolves customer questions, concerns, and complaints; escalate when needed.
• Coordinate orders, scheduling with dispatch, warehouse, and field crews.
• Maintain customer records and assist with billing documentation.

Skills

Communication

Problem solving

Attention to detail

MS Office

Google apps

Multi-tasking

Reliability

Bilingual

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Google Workspace

Job description

JAM Services Inc. is seeking a Customer Service Representative to be the main contact for customers from inquiry to job completion in Livermore, CA. You will coordinate orders, schedule work with dispatch and field crews, and ensure accurate information flows to clients.

You will maintain records, assist with billing, and support office and operations during peak periods. The role emphasizes clear communication, organization, and a proactive, customer-focused approach in a fast-paced environment.